Assessing service quality and its link with value for money in a UK local authority's housing repairs service using the SERVQUAL approach

Mike Donnelly · Edward M. K. Shiu

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Customer Service Quality and Loyalty Healthcare Quality and Management Management Systems and Quality Improvement

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Examines the quality of housing services provided by local authorities in Falkirk area of Scotland. Management of housing services in Falkirk area; Priorities in the delivery of housing services in Falkirk area; Approach to the measurement of service quality.

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