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Cited by

• 2011Municipal Service Quality and Citizen Satisfaction in Southern Thailand38 cited
• 2010New Public Management: Promote the Public Sector Modernization Through Service Quality. Current Experiences and Future Challenges30 cited
• 2007A Service Quality Improvement Dynamic Decision Support System for Refurbishment Contractors30 cited
• 2015Construction and validation of a hybrid model to measure perceived public service quality (PSQ)25 cited
• 2007Demographic predictors of service satisfaction in Greek public organizations23 cited
• 2009TOWARD UNDERSTANDING CONFLICTS BETWEEN CUSTOMERS AND EMPLOYEES’ PERCEPTIONS AND EXPECTATIONS: EVIDENCE OF IRANIAN BANK20 cited
• 2007Internal service climate and psychological empowerment among public employees19 cited
• 2011Conceptualisation et mesure de la qualité des services publics (qsp) dans une collectivité territoriale17 cited
• 2007Measuring the Utility of Institutional Reform in the Public Service5 cited
• 2010Valoración de los factores determinantes de la calidad del servicio público local: un análisis de la percepción de los ciudadanos y sus repercusiones sobre la satisfacción y credibilidad3 cited