Crisis management in a complex world

Abstract

1. Introduction: A Paradigm Shift in Crisis Management PART I COMPLEXITY, CRISIS AND CONTROL Case History: The Spinach Contamination Crisis 2. Crisis Communication: The Evolution of a Field 3. Theories of Complexity 4. Predictability and Control in Complex Systems PART II THE COMPLEXITY OF KNOWLEDGE AND LEARNING Case History: Knowledge, Uncertainty, and Expertise-NASA 5. The Complexity of Information and Assimilation: Knowledge and Ignorance 6. The Complexity of Understanding: Constructive and Deviant Learning 7. Sorting Out the Complex World: Sensemaking and Decision Making PART III RECONFIGURING THE DOMINANT PARADIGM Case History: Nonlinear Diffusion-China and Food Contamination 8. Complexity, Crisis and the Expert Organization: Reconfiguring the Dominant Paradigm 9. Expecting the Unexpected: Challenging Pre-Crisis Assumptions 10. Adapting to a Complex World: Challenging Assumptions During a Crisis 11. Complex Recovery: Challenging Assumptions After a Crisis 12. Conclusion: Reframing Crisis Management in a Complex World References Index

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