A Competence Approach in the Experience Feedback Process

Abstract

The capitalisation of the know-how and experiences becomes a major issue of the industrial world, especially in large companies. Lesson learned techniques and experience capitalisation are possible methods for allowing the companies to increase their knowledge on their internal processes. This paper aims at presenting a study carried out with Alstom Transport on the “Experience Feedback” and “Lesson Learned” problems. We show how an Experience Feedback (EF) process, mainly aiming at transforming data into information, then information into knowledge, can benefit from an explicit modelling of concepts like role, competence and knowledge of the actors. We also show how these concepts may help to better identify the needs and potentialities of the actors, with a twofold goal: increasing the efficiency and acceptability of the EF system to be implemented on one hand, and improving the implication of the human resources in the technical processes on the other hand.

Cite this work

No public copy is stored for this record, so only the metadata is cited.

Stored only when both papers are in the corpus — 10 citations exist upstream.

Papers that cite the same references — the relational fallback while embeddings are still backfilling.