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The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana
7 references·7 citing·48 second hop
The Use of Information and Communication Technologies (ICT) in Front Office Operations of Chain Hotels in Ghana (2012)The Use of Information and Communication …Understanding Crude Oil Prices (2008)Understanding Crude Oil PricesPrinciples of hotel front office operations (2000)Principles of hotel front off…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Hospitality Management: An Introduction (1994)Hospitality Management: An In…Front Office Operations (1988)Front Office OperationsNon-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town (2018)Non-financial performance mea…Operational Impact of ICTs in Front-Office of Selected Hotels in South-East and South-South Nigeria. (2017)Operational Impact of ICTs in…Customer satisfaction in Jamaican hotels through the use of information and communication technology (2017)Customer satisfaction in Jama…The impact of information and communication technology on the marketing performance of Jordanian hotels (2015)The impact of information and…Evaluating the Impact of ICT Usage on the Performance of Jamaican Hotels: A Conceptual Perspective (2015)Evaluating the Impact of ICT …The impact of Social Networks on innovation: The case of European Regions (2014)The impact of Social Networks…CATEGORIZATION OF ICT ROLE FOR SERVICE-BASED SMALL AND MEDIUM ENTERPRISES (2014)CATEGORIZATION OF ICT ROLE FO…Coefficient Alpha and the Internal Structure of Tests (1951)Social Learning Theory. 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this work references cited by second hop

References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2008Understanding Crude Oil Prices1,270 cited
  • 2000Principles of hotel front office operations38 cited
  • 1994Hospitality Management: An Introduction23 cited
  • 1988Front Office Operations18 cited

Cited by

  • 2017Customer satisfaction in Jamaican hotels through the use of information and communication technology29 cited
  • 2018Non-financial performance measurement by small and medium sized enterprises operating in the hotel industry in the city of Cape Town23 cited
  • 2014The impact of Social Networks on innovation: The case of European Regions14 cited
  • 2015Evaluating the Impact of ICT Usage on the Performance of Jamaican Hotels: A Conceptual Perspective13 cited
  • 2015The impact of information and communication technology on the marketing performance of Jordanian hotels8 cited
  • 2014CATEGORIZATION OF ICT ROLE FOR SERVICE-BASED SMALL AND MEDIUM ENTERPRISES6 cited
  • 2017Operational Impact of ICTs in Front-Office of Selected Hotels in South-East and South-South Nigeria.0 cited

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