A post-implementation evaluation of a student information system in the UK higher education sector

Abstract

The dramatic expansion of the higher education sector in the UK has contributed to a significant increase in competition among organizations within the sector. Based in the North of England, Salford University is one of the largest universities in the UK with regards to student numbers and programs of study. The Student Information System supports the management of student information throughout key business activities, that is, recruitment, admission, registration, invoicing, accommodation, assessment, progression, graduation and careers. The purpose of this study is to perform a user-centered post-implementation evaluation of this business critical IT system at Salford University.

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