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A post-implementation evaluation of a student information system in the UK higher education sector
6 references·0 citing·27 second hop
A post-implementation evaluation of a student information system in the UK higher education sector (2003)A post-implementation evaluation of a stu…The Effective Measurement and Management of ICT Costs and Benefits (2007)The Effective Measurement and…The changing information needs of users in electronic information environments (2002)The changing information need…Using SERVQUAL to assess customer satisfaction with public sector services (2001)Using SERVQUAL to assess cust…The role of the help desk in the strategic management of information systems (1996)The role of the help desk in …Factors affecting information systems’ success (1996)Factors affecting information…The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)The Discovery of Grounded The…ON USER STUDIES AND INFORMATION NEEDS (1981)Information needs and uses (1986)Information behaviour: An interdisciplinary perspective (1997)The information needs of end-users of Sub-Saharan Africa in the digital information environment (2004)A Study on Students Use of Library Resources and Self-efficacy (2008)Navigating the rising metrics tide in the 21st century: which way for academic librarians in support of researchers in sub-Saharan Africa? (2018)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Delivering quality service: balancing customer perceptions and expectations (1990)Understanding user perceptions of information systems success (1997)The impact of technological factors on information systems success in the electronic‐government context (2007)Information Technology Project Escalation: A Process Model* (2008)THE PSYCHOLOGY OF PERSONAL CONSTRUCTS (2010)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Refinement and reassessment of the SERVQUAL scale. (1991)SERVQUAL AND MODEL OF SERVICE QUALITY GAPS: A FRAMEWORK FOR DETERMINING AND PRIORITIZING CRITICAL FACTORS IN DELIVERING QUALITY SERVICES (2003)Impact of Service Quality on Customer Satisfaction and Customer Loyalty: Evidence from Banking Sector (2014)Research on the influence of after-sales service quality factors on customer satisfaction (2020)Developing a frame of reference for ex-ante IT/IS investment evaluation (2002)An e-procurement system for governmental purchasing (2003)Evaluating e‐government: learning from the experiences of two UK local authorities (2005)Information Technology Help Desk Survey: To Identify the Classification of Simple and Routine Enquiries (2007)Relieving the Overloaded Help Desk: A Knowledge Management Approach (2015)The Need for a Tool to Support Users of e-Science Infrastructures in a Virtual Laboratory Environment (2015)How Many Interviews Are Enough? (2005)Theory Building From Cases: Opportunities And Challenges (2007)Seeking Qualitative Rigor in Inductive Research (2012)
this work references cited by second hop

References

  • 1968The Discovery of Grounded Theory: Strategies for Qualitative Research.46,361 cited
  • 2001Using SERVQUAL to assess customer satisfaction with public sector services380 cited
  • 2007The Effective Measurement and Management of ICT Costs and Benefits251 cited
  • 1996Factors affecting information systems’ success120 cited
  • 2002The changing information needs of users in electronic information environments45 cited
  • 1996The role of the help desk in the strategic management of information systems37 cited

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