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From Core Competencies to Desired Traits
4 references·0 citing·10 second hop
From Core Competencies to Desired Traits (2003)From Core Competencies to Desired TraitsChanging the concept and measure of service quality in academic libraries (1996)Changing the concept and meas…Academic Reference Librarians: (1996)Academic Reference Librarians:Recruiting New Populations to the Library Profession (1994)Recruiting New Populations to…Management Preparation and Training of Department Heads in ARL Libraries (1992)Management Preparation and Tr…A Service Quality Model and its Marketing Implications (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Refinement and reassessment of the SERVQUAL scale. (1991)Measuring service quality: current thinking and future requirements (1999)Measuring service quality at yale university’s libraries (2000)Reliability and validity of servqual scores used to evaluate perceptions of library service quality (2000)Identification of Competencies for Professional Staff of Public Libraries (2001)AN ORGANIZATIONAL CULTURE MODEL TO STIMULATE CREATIVITY AND INNOVATION IN A UNIVERSITY LIBRARY (2005)Academic reference librarians prepare for change: an Australian case study (2008)Increasing Diversity (1999)
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References

  • 1996Changing the concept and measure of service quality in academic libraries263 cited
  • 1996Academic Reference Librarians:11 cited
  • 1992Management Preparation and Training of Department Heads in ARL Libraries11 cited
  • 1994Recruiting New Populations to the Library Profession7 cited

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