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Making IT Happen: Critical Issues in IT Management

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Information Technology Governance and Strategy Information Systems Education and Curriculum Development Enterprise Management and Information Systems

Abstract

Foreword by Robert Zmud.Series Preface.Preface.Acknowledgments.PART A: THE CHANGING ROLE OF IT.A Look at IT in the Next Five Years.Managing the Social Impacts of Technology.Managing External Relationships.Knowledge Management and IT.Risk Management in IT: Problems and Potential.Achieving Effective Change with IT.PART B: LEVERAGING BUSINESS WITH IT.Aligning IT with the Business.Mergers and IT: Making the Most of an Arranged Marriage.Leveraging CRM with IT.ERP Systems: What a Manager Needs to Know.Estimating the Benefits of IT.IT Project Prioritization.PART C: MANAGING TECHNOLOGY.<Managing the Technology Portfolio. Managing the Technology Portfolio.Emerging Technologies and the Surfer Syndrome.IT-sourcing: Build, Buy, or Market.IT Architecture for Enterprise Flexibility.Enterprise Application Integration.PART D: PEOPLE AND PRODUCTIVITY.Recruiting and Retaining the Best in IT.Developing Effective IT Project-managers.Developing Effective IT Leaders.Best Practice in IT.Managing the Virtual Workforce.The IT Measurement Matrix.Index.

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