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Modelo cognitivo-afectivo de la satisfacción en servicios de ocio y turismo
16 references·2 citing·41 second hop
Modelo cognitivo-afectivo de la satisfacción en servicios de ocio y turismo (2004)Modelo cognitivo-afectivo de la satisfacc…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…The Role of Emotions in Marketing (1999)The Role of Emotions in Marke…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…Emotion And Adaptation (1991)Emotion And AdaptationEQS : structural equations program manual (1989)EQS : structural equations pr…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…A circumplex model of affect. (1980)A circumplex model of affect.An approach to environmental psychology (1974)An approach to environmental …The expression of the emotions in man and animals. (1872)The expression of the emotion…Lack of preferential treatment: effects on dissatisfaction after a service failure (2010)Lack of preferential treatmen…Emotional and satisfaction benefits to visitors as explanatory factors in the monetary valuation of environmental goods. An application to periurban green spaces (2010)Emotional and satisfaction be…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. 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References

  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1980A circumplex model of affect.16,320 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1991Emotion And Adaptation12,682 cited
  • 1872The expression of the emotions in man and animals.12,119 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 1989EQS : structural equations program manual9,698 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1974An approach to environmental psychology7,295 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 1999The Role of Emotions in Marketing3,295 cited
  • 1982An Investigation into the Determinants of Customer Satisfaction2,914 cited
  • 2000Quality, satisfaction and behavioral intentions2,686 cited
  • 2001

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Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics
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  • 2010Emotional and satisfaction benefits to visitors as explanatory factors in the monetary valuation of environmental goods. An application to periurban green spaces77 cited
  • 2010Lack of preferential treatment: effects on dissatisfaction after a service failure37 cited