Review2002

TECHNIQUES USED TO EVALUATE CREW RESOURCE MANAGEMENT TRAINING: A LITERATURE REVIEW

Paul E. O'Connor · Rhona H. Flin · Georgina Fletcher

23 citations0/0 files storedHuman factors and aerospace safety

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Human Resource Development and Performance Evaluation Human-Automation Interaction and Safety Team Dynamics and Performance

Abstract

This review paper examines the methods used to evaluate Crew Resource Management (CRM) training in 48 published studies from aviation (40) and other industries. The training evaluation techniques are categorised in terms of reactions, learning, attitudes, behaviour and organisational effects. It was found that in general CRM training was well received, resulted in a positive change in CRM attitudes, and had the desired effect on CRM behaviours. However, from the evidence available it is not possible to be as certain about the influence of the training on the organisation as a whole. This is because there are few studies that have made a rigorous assessment of the effects of CRM training on organisational metrics such as safety or productivity.

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References

1993Application of cognitive, skill-based, and affective theories of learning outcomes to new methods of training evaluation.1999The Evolution of Crew Resource Management Training in Commercial Aviation 1993Evaluation of Training 1993Why crew resource management? Empirical and theoretical bases of human factors training in aviation.1974Evaluation and control of training 1984Cockpit Management Attitudes

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2018Development of the NOTECHS (non-technical skills) system for assessing pilots’ CRM skills 2008Crew Resource Management Training Effectiveness: A Meta-Analysis and Some Critical Needs 2010The Design, Delivery and Evaluation of Crew Resource Management Training

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