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IT Driven Banking Services in Sri Lanka: Customer Acceptance and Service Quality · Study

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ArticleIT Driven Banking Services in Sri Lanka: Customer Acceptance and Service Quality

Theek Suraweera2011

Article2011

IT Driven Banking Services in Sri Lanka: Customer Acceptance and Service Quality

Theek Suraweera · S. H. Kahingala · A. Batepola · M.G. Punchihewa · C. Kahandawaarachchi

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Banking Sector Performance and Management

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References

1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 2004Toward an understanding of the behavioral intention to use mobile banking 2004Consumer acceptance of online banking: an extension of the technology acceptance model 2005Consumers’ attitudes towards online and mobile banking in China 1999The adoption of virtual banking: an empirical study

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2020A Study on Customer Perception towards E-banking: With Special Reference to Urban and Rural Districts in Sri Lanka.

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Year2011

Typearticle

Published2011-01-01

Languageen

Citations10

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ShelfTechnology Adoption and User Behaviour

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