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IT Driven Banking Services in Sri Lanka: Customer Acceptance and Service Quality
16 references·1 citing·42 second hop
IT Driven Banking Services in Sri Lanka: Customer Acceptance and Service Quality (2011)IT Driven Banking Services in Sri Lanka: …Factors Affecting the Adoption of Online Banking-An Integration of Technology Acceptance Model and Theory of Planned Behavior (2010)Factors Affecting the Adoptio…An adoption model for mobile banking in Ghana (2009)An adoption model for mobile …Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)Understanding Consumer Adopti…The use of information technology to transform the banking sector in developing nations (2005)The use of information techno…Consumers’ attitudes towards online and mobile banking in China (2005)Consumers’ attitudes towards …Toward an understanding of the behavioral intention to use mobile banking (2004)Toward an understanding of th…Consumer acceptance of online banking: an extension of the technology acceptance model (2004)Consumer acceptance of online…Using ZMET to explore barriers to the adoption of 3G mobile banking services (2003)Using ZMET to explore barrier…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Technology Adoption and Consumer Payments: Evidence from Survey Data (2003)Technology Adoption and Consu…Mobile banking: concept and potential (2003)Mobile banking: concept and p…Internet Banking in the U.S., Japan and Europe (2002)Internet Banking in the U.S.,…The adoption of virtual banking: an empirical study (1999)The adoption of virtual banki…User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)User Acceptance of Computer T…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…A Study on Customer Perception towards E-banking: With Special Reference to Urban and Rural Districts in Sri Lanka. (2020)A Study on Customer Perceptio…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Self-Efficacy: The Exercise of Control (1999)An investigation of consumer acceptance of M‐banking (2010)Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model (2011)A systematic review of Internet banking adoption (2013)Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)The theory of planned behavior (1991)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)Mobile banking innovators and early adopters: How they differ from other online users? (2008)Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis (2012)Diffusion of Innovations 1 (2019)Understanding the intention to use mobile banking by existing online banking customers: an empirical study (2020)Individual Trust in Online Firms: Scale Development and Initial Test (2002)Determinants of user acceptance of Internet banking: an empirical study (2003)Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective (2009)Factors Affecting Individuals to Adopt Mobile Banking: Empirical Evidence from the Utaut Model (2012)Extending the understanding of mobile banking adoption: When UTAUT meets TTF and ITM (2014)Understanding Attitudes and Predicting Social Behavior (1980)Self-efficacy mechanism in human agency. (1982)User Acceptance of Information Technology: Toward A Unified View1 (2003)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation (2008)Integrating TTF and UTAUT to explain mobile banking user adoption (2010)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Adoption of internet banking: An empirical study in Hong Kong (2006)Factors influencing the adoption of internet banking: An integration of TAM and TPB with perceived risk and perceived benefit (2008)Understanding the Internet banking adoption: A unified theory of acceptance and use of technology and perceived risk application (2013)Perceptions of senior managers toward knowledge‐sharing behaviour (2004)Determinants of user acceptance of the e-Government services: The case of online tax filing and payment system (2006)Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach (2019)
this work references cited by second hop

References

  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models25,696 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
  • 2004Toward an understanding of the behavioral intention to use mobile banking1,963 cited
  • 2004Consumer acceptance of online banking: an extension of the technology acceptance model1,772 cited
  • 2005Consumers’ attitudes towards online and mobile banking in China765 cited
  • 1999The adoption of virtual banking: an empirical study427 cited
  • 2006Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context314 cited
  • 2003Mobile banking: concept and potential296 cited
  • 2003Using ZMET to explore barriers to the adoption of 3G mobile banking services248 cited
  • 2009An adoption model for mobile banking in Ghana228 cited
  • 2003Technology Adoption and Consumer Payments: Evidence from Survey Data146 cited
  • 2010Factors Affecting the Adoption of Online Banking-An Integration of Technology Acceptance Model and Theory of Planned Behavior109 cited

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  • 2005The use of information technology to transform the banking sector in developing nations80 cited
  • 2002Internet Banking in the U.S., Japan and Europe80 cited
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    • 2020A Study on Customer Perception towards E-banking: With Special Reference to Urban and Rural Districts in Sri Lanka.7 cited