Applying total quality management to the educational process

Abstract

Total Quality Management (TQM) is recognized as an important management philosophy and is widely used in US industry. It has been used very successfully in the development and acquisition of systems such as satellites and aircraft to preparing officer performance reports. Over the last few years, TQM has been applied in the education industry. Most of the applications have been in the administrative side of the institutions, but some schools have applied TQM to curriculum development. The Air Force Academy has been a leader in this application of TQM. In this paper, the principles of TQM are described with an emphasis on the importance of identifying the customer and analyzing the processes. The 14 Points of Dr. W. Edwards Deming, which form a framework for the implementation of the TQM, are individually applied to the academic environment based on the experience gained at the Air Force Academy.

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