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The globalization of service work : analyzing the transnational call centre value chain
16 references·2 citing·35 second hop
The globalization of service work : analyzing the transnational call centre value chain (2010)The globalization of service work : analy…Governing global value chains: an introduction (2008)Governing global value chains…The governance of global value chains (2005)The governance of global valu…‘Globalizing’ regional development: a global production networks perspective (2004)‘Globalizing’ regional develo…Varieties of Capitalism: The Institutional Foundations of Comparative Advantage (2003)Varieties of Capitalism: The …Disconnected Capitalism: Or Why Employers Can't Keep Their Side of the Bargain (2003)Disconnected Capitalism: Or W…Modular production networks: a new American model of industrial organization (2002)Modular production networks: …Global production networks and the analysis of economic development (2002)Global production networks an…Internationalization of Services (2001)Internationalization of Servi…Human Resource Management in Service Work (2001)Human Resource Management in …Chains and networks, territories and scales: towards a relational framework for analysing the global economy (2001)Chains and networks, territor…‘An assembly line in the head’: work and employee relations in the call centre (1999)‘An assembly line in the head…Commodity Chains and Global Capitalism. (1995)Commodity Chains and Global C…Reengineering the Corporation (1993)Reengineering the CorporationThe Condition of Postmodernity (1991)The Condition of PostmodernitySpatial Divisions of Labor: Social Structures and the Geography of Production (1985)Spatial Divisions of Labor: S…The Limits of Capital (1982)The Limits of CapitalLabour Leverage in Global Value Chains: The Role of Interdependencies and Multi-level Dynamics (2014)Labour Leverage in Global Val…Divide and Serve: The Labour Process in Service Value Chains and Networks (2013)Divide and Serve: The Labour …Economic Action and Social Structure: The Problem of Embeddedness (1985)The Competitive Advantage of Nations (1990)The Competitive Advantage of Nations (1991)Global production networks: realizing the potential (2008)Global value chains in a post-Washington Consensus world (2013)Commodity Chains and Global Capitalism. (1995)Toward a Dynamic Theory of Global Production Networks (2014)From market fixing to market-creating: a new framework for innovation policy (2016)The Organization of Buyer-Driven Global Commodity Chains: How US Retailers Shape Overseas Production Networks (2018)Global value chains: A review of the multi-disciplinary literature (2020)The Structure of Scientific Revolutions (1963)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)Quality standards, conventions and the governance of global value chains (2005)Bridging differing perspectives on technological platforms: Toward an integrative framework (2014)The Theory of the Growth of the Firm (1995)The Core Competence of the Corporation (2006)A dynamic capabilities-based entrepreneurial theory of the multinational enterprise (2014)Digital labour and development: impacts of global digital labour platforms and the gig economy on worker livelihoods (2017)The Capabilities of Market-Driven Organizations (1994)Market, Hierarchy, and Trust: The Knowledge Economy and the Future of Capitalism (2001)What Stakeholder Theory is Not (2003)Locality and Community in the Politics of Local Economic Development (1988)Slow Convergence? The New Endogenous Growth Theory and Regional Development (1998)Displaced Masculinities: Chavs, Youth and Class in the Post-industrial City (2006)From Managerialism to Entrepreneurialism: The Transformation in Urban Governance in Late Capitalism (1989)Globalisation as Reterritorialisation: The Re-scaling of Urban Governance in the European Union (1999)Cities and the Geographies of “Actually Existing Neoliberalism” (2002)Territoriality and beyond: problematizing modernity in international relations (1993)The Handbook of Journalism Studies (2009)Sticky Places in Slippery Space: A Typology of Industrial Districts (1996)International trade and industrial upgrading in the apparel commodity chain (1999)How does insertion in global value chains affect upgrading in industrial clusters? (2002)Social Protection and the Formation of Skills: A Reinterpretation of the Welfare State (2001)Liberalism, Neoliberalism, and Urban Governance: A State–Theoretical Perspective (2002)Introduction: Institutional Change in Advanced Political Economies (2005)
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References

  • 1991The Condition of Postmodernity8,605 cited
  • 2003Varieties of Capitalism: The Institutional Foundations of Comparative Advantage7,510 cited
  • 2005The governance of global value chains7,218 cited
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  • 1985Spatial Divisions of Labor: Social Structures and the Geography of Production1,261 cited
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  • 2008Governing global value chains: an introduction632 cited
  • 2003Disconnected Capitalism: Or Why Employers Can't Keep Their Side of the Bargain482 cited
  • 2001Human Resource Management in Service Work461 cited

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  • 2001Internationalization of Services455 cited
  • Cited by

    • 2013Divide and Serve: The Labour Process in Service Value Chains and Networks52 cited
    • 2014Labour Leverage in Global Value Chains: The Role of Interdependencies and Multi-level Dynamics41 cited