Challenges for business process and task management

Abstract

Abstract: Knowledge-intensive work goes beyond classical workflow with respect to flexibility and integration into the personal task management. The necessity of such integration is demonstrated considering the example of Engineering Change Requests (ECR), handled by an integrated workflow as provided by SAP’s Product Lifecycle Management (PLM). This solution is discussed with respect to additional requirements that occur in ECR processes. This is compared to current approaches as provided by projects at the DFKI and others. An approach is presented that carries on the existing ideas on a more flexible basis, making more extensive use of knowledge management methods.

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