Lean performance management: metrics don't add up

Abstract

RICHARD J. SCHONBERGER is president of Schonberger & Associates. Originator of the term and concepts of world-class manufacturing, Mr. Schonberger was a practicing industrial engineer for eight years, followed by fourteen years as a professor in management information systems and operations management at the University of Nebraska, during which he was designated George Cook Distinguished Professor (chaired); then Affiliate Professor, Management Science, University of Washington. Mr. Schonberger is consulting editor for Benchmarking and is on the editorial boards of the Cost Management, Journal of Operations Management, Journal of Quality Management, International Journal of Strategic Cost Management, and Target. Currently, he is director of the “Global Leanness Studies” and the “World Class by Principles” international benchmarking project.

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