Communities of Practice in Workplaces: Learning as a Naturally Occurring Event

Noriko Hara · Thomas M. Schwen

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Innovative Education and Learning Practices Knowledge Management and Sharing Organizational Learning and Leadership

Abstract

Since the 1990s we have seen an increase in consideration of social and cultural aspects of learning as a way to foster organizational learning and human performance. Despite strong interest among practitioners and scholars, the study of organizational learning is lacking in empirical research. The study described here calls attention to the importance of informal learning in designing effective learning environments for the training of professionals. The study examines how people share and construct their knowledge in a Public Defender's Office and conclude that there are six attributes of communities of practice (CoPs) that serve as scaffolding for organizational learning. The attributes are (1) a group of professionals, (2) development of a shared meaning, (3) informal network, (4) supportive culture-trust, (5) engagement in knowledge building, and (6) individuals' negotiation and development of professional identities. Implications for education and training in relation to the concept of CoPs are discussed.

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References

1978Mind in Society: The Development of Higher Psychological Processes 1994Situated Learning: Legitimate Peripheral Participation.1999Communities of practice learning, meaning, and identity 1994A Dynamic Theory of Organizational Knowledge Creation 2017The Interpretation of Cultures 1996The Art of Case Study Research 1996Sensemaking in Organizations 1991Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation

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2011Integrating knowledge management into organisational learning 2011Communities of practice in the business and organization studies literature 2008A Framework for New Scholarship in Human Performance Technology 2009An investigation of knowledge-building activities in an online community of practice at Subaru of America 2008Individual Learning and Performance in Communities of Practice

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