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Lars Grønholdt · Study
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Author
Lars Grønholdt
18 works
· latest 2018
· 1 institutions
cluster: provisional
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17
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18
Citations
2,167
Works here
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Most cited in this library
The relationship between customer satisfaction and loyalty: Cross-industry differences
2000 · 518 citations
The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark
2000 · 252 citations
Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology
2000 · 251 citations
Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system
2003 · 187 citations
Measuring the impact of buying behaviour on customer satisfaction
1999 · 170 citations
Works
18 shown
Digital Customer Experience
Edition HMD
·
2018
·
1 author
·
book
·
Open access
12
citations
How events work: understanding consumer responses to event marketing
DOAJ (DOAJ: Directory of Open Access Journals)
·
2017
·
2 authors
23
citations
Customer experience management and business performance
International Journal of Quality and Service Sciences
·
2015
·
4 authors
65
citations
Measuring and managing brand equity
International Journal of Quality and Service Sciences
·
2010
·
2 authors
67
citations
Children's influence on family decision making
DOAJ (DOAJ: Directory of Open Access Journals)
·
2008
·
2 authors
·
Open access
65
citations
Measuring and diagnosing innovation excellence – simple contra advanced approaches: a Danish study
Measuring Business Excellence
·
2007
·
4 authors
70
citations
Application of a Model for the Effectiveness of Event Marketing
Journal of Advertising Research
·
2007
·
3 authors
168
citations
Key Marketing Performance Measures
The Marketing Review
·
2006
·
2 authors
62
citations
Internal marketing: A study of employee loyalty, its determinants and consequences
DOAJ (DOAJ: Directory of Open Access Journals)
·
2006
·
2 authors
64
citations
Building Brand Equity: A Customer-Based Modelling Approach
CBS Research Portal (Copenhagen Business School)
·
2004
·
2 authors
32
citations
Improving library users’ perceived quality, satisfaction and loyalty: an integrated measurement and management system
The Journal of Academic Librarianship
·
2003
·
2 authors
187
citations
Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types
Total Quality Management
·
2001
·
2 authors
109
citations
Using employee satisfaction measurement to improve people management: An adaptation of Kano's quality types
Total Quality Management
·
2001
·
1 author
25
citations
Customer satisfaction measurement at Post Denmark: Results of application of the European Customer Satisfaction Index Methodology
Total Quality Management
·
2000
·
3 authors
251
citations
The relationship between customer satisfaction and loyalty: Cross-industry differences
Total Quality Management
·
2000
·
3 authors
518
citations
The drivers of customer satisfaction and loyalty: Cross-industry findings from Denmark
Total Quality Management
·
2000
·
3 authors
252
citations
Measuring customer satisfaction: a key dimension of business performance
International Journal of Business Performance Management
·
2000
·
4 authors
27
citations
Measuring the impact of buying behaviour on customer satisfaction
Total Quality Management
·
1999
·
3 authors
170
citations