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Measuring the impact of buying behaviour on customer satisfaction · Study

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ArticleMeasuring the impact of buying behaviour on customer satisfaction

Kai Kristensen1999

Article1999

Measuring the impact of buying behaviour on customer satisfaction

Kai Kristensen · Anne Martensen · Lars Grønholdt

170 citations·0/0 files stored·Total Quality Management

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Quality and Supply Management

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Udgivelsesdato: JUL

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References

2010Satisfaction: a behavioral perspective on the consumer 1992A National Customer Satisfaction Barometer: The Swedish Experience 1989A Critical review of consumer satisfaction

Cited by

2018Antecedents of consumers’ Halal brand purchase intention: an integrated approach 2012Rethinking traditional Chinese culture: A consumer-based model regarding the authenticity of Chinese calligraphic landscape 2019Higher education service quality, student satisfaction and loyalty 2004Service quality and marketing performance in business‐to‐business markets: exploring the mediating role of client satisfaction 2005Online community: enhancing the relationship marketing concept through customer bonding 2001Measuring the relationship between firm perceived quality and customer satisfaction and its influence on purchase intentions 2002The use of the concept “entitlement” in management literature: A historical review, synthesis, and discussion of compensation policy implications 2003Improvement actions based on the customers' satisfaction survey

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Details

Year1999

Typearticle

Published1999-07-01

VenueTotal Quality Management

ISSN-L0954-4127

Languageen

Citations170

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1080/0954412997587

openalex_workW2009904562

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