SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Paul G. Patterson · Study

Home/Author

Paul G. Patterson

63 works· latest 2024· 3 institutionscluster: provisionalORCID 0000-0003-4588-1510

h-index47

i1062

Citations9,808

Works here63

05

06

07

08

09

10

12

13

14

15

16

17

18

21

23

24

Most cited in this library

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination1997 · 1,238 citations
Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services2000 · 723 citations
Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services1996 · 691 citations
The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services1999 · 652 citations
Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice2006 · 525 citations

Works

60 shown

Modelling client adoption of robo-advisors in Thailand: the impact of trust and situational factors

Asia Pacific Business Review·2024·3 authors

11citations

Engaging Robo-advisors in Financial Advisory Services: The Role of Psychological Comfort and Client Psychological Characteristics

Australasian Marketing Journal (AMJ)·2023·2 authors

35citations

Professionals’ interpersonal communications style: does it matter in building client psychological comfort?

Journal of Services Marketing·2021·3 authors

31citations

The formation of a cross-selling initiative climate and its interplay with service climate

European Journal of Marketing·2018·4 authors·Open access

26citations

Continued value creation in crowdsourcing from creative process engagement

Journal of Services Marketing·2017·4 authors·Open access

48citations

In pursuit of service productivity and customer satisfaction: the role of resources

European Journal of Marketing·2017·

3 authors

33citations

Retrospective: tracking the impact of communications effectiveness on client satisfaction, trust and loyalty in professional services

Journal of Services Marketing·2016·1 author

53citations

Modeling the habit of self-service technology usage

Australian Journal of Management·2016·3 authors·Open access

25citations

Geysers or Bubbling Hot Springs? A Cross-Cultural Examination of Customer Rage From Eastern and Western Perspectives

Journal of Service Research·2016·3 authors

46citations

Converting service encounters into cross-selling opportunities

European Journal of Marketing·2015·3 authors·Open access

73citations

A Hierarchical Model of Virtual Experience and Its Influences on the Perceived Value and Loyalty of Customers

International Journal of Electronic Commerce·2014·5 authors·Open access

60citations

Unpacking Customer Rage Elicitation

Journal of Service Research·2014·3 authors

70citations

The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm

International Small Business Journal Researching Entrepreneurship·2014·2 authors

31citations

Killing two birds with one stone: Cross-selling during service delivery

Journal of Business Research·2013·3 authors

57citations

The Roles of Habit, Self-Efficacy, and Satisfaction in Driving Continued Use of Self-Service Technologies

Journal of Service Research·2013·3 authors

189citations

An extended service recovery model: the moderating impact of temporal sequence of events

Journal of Services Marketing·2012·2 authors

62citations

Relationship Marketing and Management

Sage eBooks·2012·2 authors·chapter

44citations

Achieving Service-Sales Ambidexterity

Journal of Service Research·2012·3 authors

132citations

Customer Rage Back-Story: Linking Needs-Based Cognitive Appraisal to Service Failure Type

Journal of Retailing·2012·3 authors

104citations

Customer choice of self‐service technology: the roles of situational influences and past experience

Journal of service management·2012·3 authors·Open access

203citations

Customer-Oriented Behaviour of Front-Line Service Employees: The Need to be Both Willing and Able

Australasian Marketing Journal (AMJ)·2010·2 authors

49citations

Customer Rage: Triggers, Tipping Points, and Take-Outs

California Management Review·2009·4 authors

68citations

Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting

Journal of the Academy of Marketing Science·2009·4 authors

87citations

Customer Rage Episodes: Emotions, Expressions and Behaviors

Journal of Retailing·2009·4 authors

284citations

Determinants of customer‐oriented behavior in a health care context

Journal of service management·2009·2 authors

88citations

An examination of the impact of cultural orientation and familiarity in service encounter evaluations

International Journal of Service Industry Management·2008·2 authors

73citations

Client-perceived performance and value in professional B2B services: An international perspective

Journal of International Business Studies·2008·3 authors

104citations

A relational model of export performance

Journal of International Business Studies·2008·3 authors

213citations

Demographic correlates of loyalty in a service context

Journal of Services Marketing·2007·1 author

126citations

Exercise behaviour in loyalty program: the influence of regulatory focus.

Lancaster EPrints (Lancaster University)·2007·4 authors

3citations

Service failure recovery: The moderating impact of individual-level cultural value orientation on perceptions of justice

International Journal of Research in Marketing·2006·3 authors

525citations

Executive Insights: Exporting Services to Southeast Asia: Lessons from Australian Knowledge-Based Service Exporters

Journal of International Marketing·2005·3 authors

43citations

Determinants of export performance across service types: a conceptual model

Journal of Services Marketing·2005·3 authors

82citations

A contingency model of behavioural intentions in a services context

European Journal of Marketing·2004·1 author

88citations

A Study of Perceptions regarding Service Firms’ Attitudes towards Exporting

Australasian Marketing Journal (AMJ)·2004·1 author

48citations

Service Recovery and Fairness Perceptions in Collectivist and Individualist Contexts

Journal of Service Research·2004·2 authors

325citations

Revenue management: Resolving potential customer conflicts

Journal of Revenue and Pricing Management·2003·4 authors

139citations

A cross-cultural study of switching barriers and propensity to stay with service providers

Journal of Retailing·2003·2 authors

515citations

Relational competency's role in Southeast Asia business partnerships

Journal of Business Research·2002·3 authors

71citations

Antecedents of international performance

European Journal of Marketing·2002·3 authors

61citations

Relationship benefits in service industries: a replication in a Southeast Asian context

Journal of Services Marketing·2001·2 authors

201citations

Modeling relationship strength across service types in an Eastern culture

International Journal of Service Industry Management·2001·2 authors

118citations

Services marketing: An Asia-pacific perspective

·2001·3 authors·book

143citations

Switching costs, alternative attractiveness and experience as moderators of relationship commitment in professional, consumer services

International Journal of Service Industry Management·2000·2 authors

723citations

A Contingency Approach to Modeling Satisfaction with Management Consulting Services

Journal of Service Research·2000·1 author

96citations

A Conceptual Model of the Internationalization of Services Firms

Journal of Global Marketing·1999·3 authors

72citations

The Determinants of Successful Relationships in International Business

Australasian Marketing Journal (AMJ)·1999·3 authors

61citations

The impact of communication effectiveness and service quality on relationship commitment in consumer, professional services

Journal of Services Marketing·1999·2 authors

652citations

Internationalization of services: the service exporting decision

Journal of Services Marketing·1998·2 authors

111citations

Consumer Satisfaction as a Process: A Qualitative, Retrospective Longitudinal Study of Overseas Students in Australia

Journal of Professional Services Marketing·1998·1 author

55citations

Services marketing : Australia and New Zealand

Prentice Hall eBooks·1998·3 authors·book

65citations

Modelling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination

International Journal of Service Industry Management·1997·2 authors

1,238citations

Modeling the determinants of customer satisfaction for business-to-business professional services

Journal of the Academy of Marketing Science·1997·3 authors

461citations

Modeling the Determinants of Customer Satisfaction for Business-to-Business Professional Services

Journal of the Academy of Marketing Science·1996·3 authors

691citations

A Typology of Service Firms in International Markets: An Empirical Investigation

Journal of International Marketing·1995·2 authors

214citations

Overseas Students in Australia:

Journal of Marketing for HIGHER EDUCATION·1994·3 authors

92citations

Managerial perceptions of technology licensing as an alternative to internal R&D in new product development: an empirical investigation

R and D Management·1993·2 authors

39citations

Expectations and product performance as determinants of satisfaction for a high‐involvement purchase

Psychology and Marketing·1993·1 author

204citations

Criteria used to select management consultants

Industrial Marketing Management·1992·3 authors

110citations

Factors affecting the structure of buying centers for the purchase of professional business advisory services

International Journal of Research in Marketing·1992·3 authors

42citations