SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Revenue management: Resolving potential customer conflicts · Study

ArticleShelves

ArticleRevenue management: Resolving potential customer conflicts

Jochen Wirtz2003

Article2003

Revenue management: Resolving potential customer conflicts

Jochen Wirtz · Sheryl E. Kimes · Jeannette Ho Pheng Theng · Paul G. Patterson

139 citations·0/0 files stored·Journal of Revenue and Pricing Management

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Supply Chain and Inventory Management Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 139 citations exist upstream.

References

1986Fairness and the Assumptions of Economics 1984Services Marketing: People, Technology, Strategy 1992Yield Management at American Airlines 2004Services Marketing: People, Technology, Strategy 1998Preventing the premature death of relationship marketing.1991The service-driven service company.1989Yield management: A tool for capacity‐considered service firms 1997Revenue Management: Hard-Core Tactics for Market Domination

Cited by

2007Behavioral Consequences of Overbooking Service Capacity 2008The Role of Technology in Restaurant Revenue Management 2018Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace 2012Hotel Revenue Management – A Critical Literature Review 2009Application of revenue management practices to the theme park industry 2009Perceived service encounter pace and customer satisfaction

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

2015Revenue Management: Advanced Strategies and Tools to Enhance Firm Profitabilityarticle · 9 shared references 1998The Strategic Levers of Yield Managementarticle · 4 shared references 1999A Comparative Revenue Analysis of Hotel Yield Management Heuristicsarticle · 4 shared references 2009Application of revenue management practices to the theme park industryarticle · 4 shared references 2003Perceived fairness of revenue management in the US golf industryarticle · 4 shared references 2003THE BENEFITS OF OPTIMIZING PRICES TO MANAGE DEMAND IN HOTEL REVENUE MANAGEMENT SYSTEMSarticle · 4 shared references

Details

Year2003

Typearticle

Published2003-10-01

VenueJournal of Revenue and Pricing Management

ISSN-L1476-6930

Languageen

Citations139

Files0 public / 0

ShelfSupply Chain and Inventory Management

Identifiers

doi10.1057/palgrave.rpm.5170068

openalex_workW1997977359

Links

Imported from OpenAlex (CC0) — nothing here is generated.

2007

The Effect of Meal Pace on Customer Satisfaction

2022Effects of revenue management on perceived value, customer satisfaction, and customer loyalty