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Revenue management: Resolving potential customer conflicts

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References

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2007Behavioral Consequences of Overbooking Service Capacity147 cited
2008The Role of Technology in Restaurant Revenue Management128 cited
2018Circular vs. angular servicescape: “Shaping” customer response to a fast service encounter pace120 cited
2012Hotel Revenue Management – A Critical Literature Review109 cited

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2009Application of revenue management practices to the theme park industry99 cited

2009Perceived service encounter pace and customer satisfaction97 cited

2007The Effect of Meal Pace on Customer Satisfaction90 cited

2022Effects of revenue management on perceived value, customer satisfaction, and customer loyalty89 cited

2006Effects of experiential elements on experiential satisfaction and loyalty intentions: a case study of the super basketball league in Taiwan89 cited

2021Forecasting hotel demand for revenue management using machine learning regression methods74 cited

2011Relationship or revenue: Potential management conflicts between customer relationship management and hotel revenue management68 cited

2007The effects of inventory control and denied boarding on customer satisfaction: The case of capacity-based airline revenue management67 cited

2022Consumer perception of price fairness and dynamic pricing: Evidence from Booking.com63 cited

2022Active listening to customers: eco-innovation through value co-creation in the textile industry59 cited

2007Yield management and perceptions of fairness in the hotel business55 cited

2009The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty55 cited