SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Mark Scott Rosenbaum · Study

Home/Author

Mark Scott Rosenbaum

53 works· latest 2025· 6 institutionscluster: provisionalORCID 0000-0002-1883-4412

h-index34

i1053

Citations6,135

Works here53

08

09

10

11

12

15

16

17

18

19

20

21

22

23

24

25

Most cited in this library

Transformative service research: An agenda for the future2012 · 996 citations
An expanded servicescape perspective2011 · 599 citations
How to create a realistic customer journey map2016 · 446 citations
When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance2007 · 414 citations
Exploring the Social Supportive Role of Third Places in Consumers' Lives2006 · 390 citations

Works

53 shown

Reimagining the servicescape: a systematic review and multi-stakeholderconceptual framework

Journal of Services Marketing·2025·3 authors·review

17citations

Ethical considerations of service organizations in the information age信息时代服务组织的道德思考

Service Industries Journal·2024·4 authors·Open access

16citations

Novel Perspectives on Transformative Service Research

Journal of Service Management Research·2024·11 authors

17citations

SDG editorial: improving life on planet earth – a call to action for service research to achieve the sustainable development goals (SDGs)

Journal of Services Marketing·2023·4 authors·editorial·Open access

75citations

SDG commentary: economic services for work and growth for all humans

Journal of Services Marketing·2023·2 authors·editorial·Open access

34citations

Editorial: Research priorities in the new service marketplace

Journal of Services Marketing·2022·3 authors·editorial

44citations

Commentary: the unintended consequences of digital service technologies

Journal of Services Marketing·2021·3 authors·editorial

16citations

Editorial: business education in profound disruption

Journal of Services Marketing·2021·3 authors·editorial·Open access

11citations

The benefits and pitfalls of contemporary pop-up shops

Business Horizons·2020·3 authors·Open access

28citations

Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences

Journal of Retailing and Consumer Services·2020·4 authors·Open access

31citations

Therapeutic servicescapes: Restorative and relational resources in service settings

Journal of Retailing and Consumer Services·2020·4 authors

71citations

Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models

Journal of Retailing and Consumer Services·2019·2 authors

94citations

Commentary: transformative service research and social marketing – converging pathways to social change

Journal of Services Marketing·2019·4 authors·editorial

119citations

The product is me: Hyper-personalized consumer goods as unconventional luxury

Journal of Business Research·2019·3 authors

60citations

Constructing a bridge to multicultural marketplace well-being: A consumer-centered framework for marketer action

Journal of Business Research·2018·9 authors·Open access

58citations

Design for service inclusion: creating inclusive service systems by 2050

Journal of service management·2018·7 authors·Open access

354citations

Designing retail spaces for inclusion

Journal of Retailing and Consumer Services·2018·2 authors

42citations

A neuroscientific perspective of consumer responses to retail greenery

Service Industries Journal·2018·3 authors

34citations

A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs

Journal of Retailing and Consumer Services·2017·3 authors

93citations

The digitization of health care retailing

Journal of Research in Interactive Marketing·2017·5 authors

24citations

Commentary: vulnerable consumers in service settings

Journal of Services Marketing·2017·3 authors·editorial

175citations

Customer responses towards disabled frontline employees

International Journal of Retail & Distribution Management·2017·3 authors

40citations

Re-placing place in marketing: A resource-exchange place perspective

Journal of Business Research·2017·5 authors·Open access

74citations

The dark side of experience-seeking mall shoppers

International Journal of Retail & Distribution Management·2016·3 authors

16citations

How to create a realistic customer journey map

Business Horizons·2016·3 authors

446citations

Retail knockoffs: Consumer acceptance and rejection of inauthentic retailers

Journal of Business Research·2016·3 authors

20citations

Transformative service research: research that matters

Service Industries Journal·2015·1 author·Open access

42citations

Commercial friendships between gay sales associates and straight female customers in luxury settings: A proposed theoretical framework

Journal of Retailing and Consumer Services·2015·3 authors

24citations

Green marketing programs as strategic initiatives in hospitality

Journal of Services Marketing·2015·2 authors

71citations

Transformative service research: focus on well-being

Service Industries Journal·2015·1 author

101citations

Promoting Problem-Based Learning in Retailing and Services Marketing Course Curricula With Reality Television

Journal of Education for Business·2015·3 authors

10citations

If you install it, will they use it? Understanding why hospitality customers take “technological pauses” from self-service technology

Journal of Business Research·2015·2 authors

113citations

Transformative service research: An agenda for the future

Journal of Business Research·2012·12 authors

996citations

A Multicultural Service Sensitivity Exercise for Marketing Students

Journal of Marketing Education·2012·3 authors·Open access

17citations

Restorative cancer resource center servicescapes

Managing Service Quality·2011·3 authors

24citations

An expanded servicescape perspective

Journal of service management·2011·2 authors·Open access

599citations

Service Nepotism in the Marketplace

British Journal of Management·2011·2 authors

33citations

Understanding unethical retail disposition practice and restraint from the consumer perspective

Psychology and Marketing·2010·3 authors

83citations

Modeling customer equity, SERVQUAL, and ethnocentrism: a Vietnamese case study

Journal of service management·2009·2 authors

35citations

Exploring commercial friendships from employees' perspectives

Journal of Services Marketing·2009·1 author

64citations

Return on Community for Consumers and Service Establishments

Journal of Service Research·2008·1 author

105citations

A Cup of Coffee With a Dash of Love

Journal of Service Research·2007·4 authors

273citations

Perceived Service Quality and Shopping Motivations

Services Marketing Quarterly·2007·3 authors

26citations

When Customers Receive Support From Other Customers: Exploring the Influence of Intercustomer Social Support on Customer Voluntary Performance

Journal of Service Research·2007·2 authors·Open access

414citations

Am I welcome here? Exploring how ethnic consumers assess their place identity

Journal of Business Research·2006·2 authors

174citations

Exploring the Social Supportive Role of Third Places in Consumers' Lives

Journal of Service Research·2006·1 author

390citations

An Investigation of Trust, Satisfaction, and Commitment on Repurchase Intentions in Professional Services

Services Marketing Quarterly·2006·3 authors

33citations

Meet the cyberscape

Marketing Intelligence & Planning·2005·1 author

14citations

Loyalty programs and a sense of community

Journal of Services Marketing·2005·3 authors

185citations

The symbolic servicescape: Your kind is welcomed here

Journal of Consumer Behaviour·2005·1 author

141citations

Looking good at the retailer's expense: investigating unethical retail disposition behavior among compulsive buyers

Journal of Retailing and Consumer Services·2005·2 authors

25citations

The relationship between anomie and unethical retail disposition

Psychology and Marketing·2003·2 authors

77citations

How to implement a customer satisfaction program

Business Horizons·2001·3 authors

57citations