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Hans D. P. Kasper · Study
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Author
Hans D. P. Kasper
12 works
· latest 2011
· 3 institutions
cluster: provisional
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12
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12
Citations
1,986
Works here
12
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Most cited in this library
The complex relationship between consumer satisfaction and brand loyalty
1995 · 1,064 citations
Country-image discourse model: Unraveling meaning, structure, and function of country images
2011 · 155 citations
Services Marketing Management: An International Perspective
1999 · 155 citations
The CoO‐ELM model
2009 · 148 citations
On problem perception, dissatisfaction and brand loyalty
1988 · 100 citations
Works
12 shown
Country-image discourse model: Unraveling meaning, structure, and function of country images
Journal of Business Research
·
2011
·
3 authors
·
Open access
155
citations
Coping with confusion
Managing Service Quality
·
2010
·
3 authors
·
Open access
41
citations
The CoO‐ELM model
European Journal of Marketing
·
2009
·
3 authors
148
citations
Explaining satisfaction in double deviation scenarios: the effects of anger and distributive justice
International Journal of Bank Marketing
·
2007
·
3 authors
·
Open access
58
citations
Culture and leadership in market‐oriented service organisations
European Journal of Marketing
·
2002
·
1 author
54
citations
The impact of quality on store loyalty: A contingency approach
Total Quality Management
·
2001
·
6 authors
71
citations
Services Marketing Management: An International Perspective
Data Archiving and Networked Services (DANS)
·
1999
·
3 authors
·
book
155
citations
Towards a clear terminology on international retailing
The International Review of Retail Distribution and Consumer Research
·
1997
·
3 authors
51
citations
The complex relationship between consumer satisfaction and brand loyalty
Journal of Economic Psychology
·
1995
·
2 authors
1,064
citations
Educational Innovation in Economics and Business Administration
Springer eBooks
·
1995
·
6 authors
·
book
35
citations
After sales service quality: Views between industrial customers and service managers
Industrial Marketing Management
·
1989
·
2 authors
54
citations
On problem perception, dissatisfaction and brand loyalty
Journal of Economic Psychology
·
1988
·
1 author
100
citations