SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Ger M. Koole · Study

Home/Author

Ger M. Koole

48 works· latest 2022· 4 institutionscluster: provisionalORCID 0000-0003-1776-8369

h-index30

i1048

Citations4,235

Works here48

00

01

02

03

04

05

06

07

08

09

10

11

12

14

15

22

Most cited in this library

Telephone Call Centers: Tutorial, Review, and Research Prospects2003 · 1,360 citations
Queueing Models of Call Centers: An Introduction2002 · 323 citations
Marked point processes as limits of Markovian arrival streams1993 · 234 citations
Managing uncertainty in call centres using Poisson mixtures2001 · 163 citations
Structural results for the control of queueing systems using event-based dynamic programming1998 · 147 citations

Works

48 shown

Data-driven market segmentation in hospitality using unsupervised machine learning

Machine Learning with Applications·2022·2 authors·Open access

16citations

Optimal scheduling in call centers with a callback option

Performance Evaluation·2015·3 authors·Open access

23citations

Revenue management under customer choice behaviour with cancellations and overbooking

European Journal of Operational Research·2015·5 authors·Open access

57citations

Costs and effects of Internet cognitive behavioral treatment blended with face-to-face treatment: Results from a naturalistic study

Internet Interventions·2015·7 authors·Open access

104citations

Dynamic Call Center Routing Policies Using Call Waiting and Agent Idle Times

Manufacturing & Service Operations Management·2014·3 authors

29citations

Performance indicators for call centers with impatient customers

IIE Transactions

·2012

·3 authors

43citations

First in Line Waiting Times as a Tool for Analysing Queueing Systems

Operations Research·2012·3 authors

20citations

Staffing a call center with uncertain non-stationary arrival rate and flexibility

OR Spectrum·2011·4 authors

43citations

Queues with waiting time dependent service

Queueing Systems·2011·4 authors·Open access

24citations

Booking horizon forecasting with dynamic updating: A case study of hotel reservation data

International Journal of Forecasting·2011·2 authors

64citations

Dynamic control of a single-server system with abandonments

Queueing Systems·2010·2 authors·Open access

58citations

Estimating unconstrained demand rate functions using customer choice sets

Journal of Revenue and Pricing Management·2010·2 authors

44citations

Online scheduling policies for multiclass call centers with impatient customers

European Journal of Operational Research·2010·4 authors·Open access

26citations

Optimising a general repair kit problem with a service constraint

European Journal of Operational Research·2009·3 authors

42citations

Simple Methods for Shift Scheduling in Multiskill Call Centers

Manufacturing & Service Operations Management·2008·3 authors

111citations

A Simple Staffing Method for Multiskill Call Centers

Manufacturing & Service Operations Management·2007·3 authors

64citations

Approximate Dynamic Programming in Multi-Skill Call Centers

Winter Simulation Conference·2006·2 authors·other

20citations

Monotonicity in Markov Reward and Decision Chains: Theory and Applications

now publishers, Inc. eBooks·2006·1 author·book

101citations

Approximating multi-skill blocking systems by HyperExponential Decomposition

Performance Evaluation·2005·3 authors

39citations

Routing heuristics for multi-skill call centers

International Conference on Machine Learning and Cybernetics·2004·3 authors·other

39citations

Scaling and comparison of fluid limits of queues applied to call centers with time-varying parameters

OR Spectrum·2004·2 authors

24citations

CONVEXITY IN TANDEM QUEUES

Probability in the Engineering and Informational Sciences·2004·1 author

28citations

Optimal Shift Scheduling with a Global Service Level Constraint

IIE Transactions·2003·2 authors

60citations

Queueing model for call blending in call centers

IEEE Transactions on Automatic Control·2003·2 authors

106citations

On the structure of value functions for threshold policies in queueing models

Journal of Applied Probability·2003·2 authors

35citations

Telephone Call Centers: Tutorial, Review, and Research Prospects

Manufacturing & Service Operations Management·2003·3 authors·Open access

1,360citations

On optimal call admission control

IEEE Conference on Decision and Control (CDC)·2002·3 authors·other

32citations

Optimal admission, routing and service assignment control: the case of single buffer queues

IEEE Conference on Decision and Control (CDC)·2002·4 authors·other

20citations

A two-queue polling model with a threshold service policy

Proceedings - International Symposium on Modeling, Analysis, and Simulation of Computer and Telecommunication Systems·2002·3 authors·other·Open access

18citations

Queueing Models of Call Centers: An Introduction

Annals of Operations Research·2002·2 authors

323citations

Managing uncertainty in call centres using Poisson mixtures

Applied Stochastic Models in Business and Industry·2001·2 authors

163citations

ON THE COMPARISON OF QUEUEING SYSTEMS WITH THEIR FLUID LIMITS

Probability in the Engineering and Informational Sciences·2001·3 authors

27citations

ON DEVIATION MATRICES FOR BIRTH–DEATH PROCESSES

Probability in the Engineering and Informational Sciences·2001·2 authors

20citations

On optimal call admission control in resource-sharing system

IEEE Transactions on Communications·2001·3 authors

142citations

On the value function of a priority queue with an application to a controlled polling model

Queueing Systems·2000·2 authors

22citations

Exponential Approximation of Multi-Skill Call Centers Architecture

·2000·2 authors

35citations

Minimizing response times and queue lengths in systems of parallel queues

Journal of Applied Probability·1999·3 authors

42citations

Structural results for the control of queueing systems using event-based dynamic programming

Queueing Systems·1998·1 author

147citations

Assigning a single server to inhomogeneous queues with switching costs

Theoretical Computer Science·1997·1 author·Open access

53citations

A simple proof of the optimality of a threshold policy in a two-server queueing system

Systems & Control Letters·1995·1 author

72citations

Polling Models with Threshold Switching

Springer eBooks·1995·3 authors·chapter·Open access

20citations

Analysis of a Customer Assignment Model with No State Information

Probability in the Engineering and Informational Sciences·1994·3 authors

22citations

Queueing-theoretic solution methods for models of parallel and distributed systems

Centrum Wiskunde & Informatica (CWI), the national research institute for mathematics and computer science in the Netherlands·1994·3 authors·other·Open access

57citations

On the optimality of LEPT and μc rules for parallel processors and dependent arrival processes

Advances in Applied Probability·1993·2 authors

23citations

Stochastic scheduling games with Markov Decision Arrival Processes

Computers & Mathematics with Applications·1993·2 authors·Open access

25citations

Marked point processes as limits of Markovian arrival streams

Journal of Applied Probability·1993·2 authors

234citations

On the Assignment of Customers to Parallel Queues

Probability in the Engineering and Informational Sciences·1992·2 authors

65citations

On the Optimality of the Generalized Shortest Queue Policy

Probability in the Engineering and Informational Sciences·1990·2 authors

93citations