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Lois A. Mohr · Study
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Author
Lois A. Mohr
14 works
· latest 2007
· 1 institutions
cluster: provisional
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14
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14
Citations
9,256
Works here
14
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Most cited in this library
Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior
2001 · 2,119 citations
Critical Service Encounters: The Employee's Viewpoint
1994 · 1,821 citations
The effects of corporate social responsibility and price on consumer responses
2005 · 1,250 citations
A Typology of Consumer Responses to Cause-Related Marketing: From Skeptics to Socially Concerned
1998 · 877 citations
Charitable programs and the retailer: do they mix?
2000 · 809 citations
Works
14 shown
A re-examination of socially responsible consumption and its measurement
Journal of Business Research
·
2007
·
2 authors
601
citations
Online service failure, consumer attributions and expectations
Journal of Services Marketing
·
2006
·
2 authors
129
citations
Consumer responses to service recovery strategies: The moderating role of online versus offline environment
Journal of Business Research
·
2005
·
3 authors
245
citations
The effects of corporate social responsibility and price on consumer responses
Journal of Consumer Affairs
·
2005
·
2 authors
1,250
citations
Do Consumers Expect Companies to be Socially Responsible? The Impact of Corporate Social Responsibility on Buying Behavior
Journal of Consumer Affairs
·
2001
·
2 authors
·
Open access
2,119
citations
Charitable programs and the retailer: do they mix?
Journal of Retailing
·
2000
·
3 authors
809
citations
A Typology of Consumer Responses to Cause-Related Marketing: From Skeptics to Socially Concerned
Journal of Public Policy & Marketing
·
1998
·
2 authors
877
citations
The Development and Testing of a Measure of Skepticism Toward Environmental Claims in Marketers' Communications
Journal of Consumer Affairs
·
1998
·
3 authors
562
citations
Symbols in service advertisements
Journal of Services Marketing
·
1998
·
2 authors
26
citations
Impact of Employee Gender and Job Congruency on Customer Satisfaction
Journal of Consumer Psychology
·
1996
·
2 authors
63
citations
The role of employee effort in satisfaction with service transactions
Journal of Business Research
·
1995
·
2 authors
618
citations
Process factors in service delivery: What employee effort means to customers
Advances in services marketing and management
·
1995
·
2 authors
·
chapter
40
citations
Critical Service Encounters: The Employee's Viewpoint
Journal of Marketing
·
1994
·
3 authors
1,821
citations
Mutual Understanding Between Customers and Employees in Service Encounters
ACR North American Advances
·
1991
·
2 authors
96
citations