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Ki‐Joon Back · Study
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Author
Ki‐Joon Back
48 works
· latest 2025
· 5 institutions
cluster: provisional
ORCID 0000-0003-4350-5415
Works
48 shown
Silver travel in golden age: how virtual travel guided by GenAI-enabled avatars boost well-being for older adults
Journal of Travel & Tourism Marketing
·
2025
·
4 authors
17
citations
Effects of Option Framing on the Purchase of Luxury Hotel Ancillary Amenities
Journal of Hospitality & Tourism Research
·
2025
·
3 authors
2
citations
Dynamic roles of hotel mobile application in customer satisfaction and dissatisfaction: integrating text analytics and impact asymmetry analysis
International Journal of Contemporary Hospitality Management
·
2025
·
5 authors
12
citations
ESG for the hospitality and tourism research: Essential demanded research area for all
Tourism Management
·
2024
·
1 author
72
citations
The two sides of hotel green practices in customer experience: an integrated approach of the Kano model and business analytics
Journal of Travel & Tourism Marketing
·
2024
·
4 authors
24
citations
A bibliometric analysis of the hospitality and tourism environmental, social, and governance (ESG) literature
Journal of Hospitality and Tourism Management
·
2024
·
3 authors
·
Open access
113
citations
A critical review of technology-driven service innovation in hospitality and tourism: current discussions and future research agendas
International Journal of Contemporary Hospitality Management
·
2023
·
3 authors
124
citations
Is Hotel Technology a Double-edged Sword on Customer Experience? A Mixed-method Approach using Big Data
Journal of Hospitality & Tourism Research
·
2022
·
4 authors
34
citations
The Loyalty Program for Our Self-Esteem: The Role of Collective Self-Esteem in Luxury Hotel Membership Programs
Cornell Hospitality Quarterly
·
2021
·
4 authors
15
citations
Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods
International Journal of Contemporary Hospitality Management
·
2020
·
3 authors
68
citations
Enhancing customer-brand relationship by leveraging loyalty program experiences that foster customer-brand identification
International Journal of Contemporary Hospitality Management
·
2020
·
3 authors
38
citations
Exploring the underlying factors of customer value in restaurants: A machine learning approach
International Journal of Hospitality Management
·
2020
·
3 authors
69
citations
Co-creation and integrated resort experience in Croatia: The application of service-dominant logic
Journal of Destination Marketing & Management
·
2020
·
4 authors
37
citations
Effect of Cognitive Engagement on the Development of Brand Love in a Hotel Context
Journal of Hospitality & Tourism Research
·
2019
·
2 authors
67
citations
Integrating technology to service innovation
Journal of Hospitality and Tourism Technology
·
2019
·
5 authors
67
citations
The influence of perceived forgiveness climate on service recovery performance: The mediating effect of psychological safety and organizational fairness
Journal of Hospitality and Tourism Management
·
2019
·
5 authors
73
citations
Cruise brand experience: functional and wellness value creation in tourism business
International Journal of Contemporary Hospitality Management
·
2019
·
2 authors
101
citations
Brand experiential value for creating integrated resort customers’ co-creation behavior
International Journal of Hospitality Management
·
2019
·
4 authors
121
citations
Beyond gambling: mediating roles of brand experience and attitude
International Journal of Contemporary Hospitality Management
·
2018
·
2 authors
41
citations
Exploring Airbnb service quality attributes and their asymmetric effects on customer satisfaction
International Journal of Hospitality Management
·
2018
·
4 authors
·
Open access
266
citations
Antecedents and consequences of customer brand engagement in integrated resorts
International Journal of Hospitality Management
·
2018
·
2 authors
223
citations
The structural effects of affective and cognitive elaboration in formation of customer–brand relationship
Service Industries Journal
·
2018
·
2 authors
53
citations
Influence of brand relationship on customer attitude toward integrated resort brands: a cognitive, affective, and conative perspective
Journal of Travel & Tourism Marketing
·
2017
·
2 authors
123
citations
Quality of work life and job satisfaction among frontline hotel employees
International Journal of Contemporary Hospitality Management
·
2015
·
3 authors
184
citations
Determining the Attributes of Casino Customer Satisfaction: Applying Impact-Range Performance and Asymmetry Analyses
Journal of Travel & Tourism Marketing
·
2015
·
2 authors
47
citations
Impact-range performance analysis and asymmetry analysis for improving quality of Korean food attributes
International Journal of Hospitality Management
·
2011
·
1 author
97
citations
Antecedents and consequences of flight attendants' job satisfaction
Service Industries Journal
·
2011
·
2 authors
63
citations
A Multidimensional Scale of Switching Barriers in the Full-Service Restaurant Industry
Cornell Hospitality Quarterly
·
2011
·
3 authors
43
citations
Internal Relationship Marketing: Korean Casino Employees’ Job Satisfaction and Organizational Commitment
Cornell Hospitality Quarterly
·
2010
·
3 authors
150
citations
Examining Antecedents and Consequences of Brand Personality in the Upper-Upscale Business Hotel Segment
Journal of Travel & Tourism Marketing
·
2010
·
2 authors
93
citations
Country Club Members’ Perceptions of Value, Image Congruence, and Switching Costs: an Exploratory Study of Country Club Members’ Loyalty
Journal of Hospitality & Tourism Research
·
2009
·
2 authors
58
citations
A consumption emotion measurement development: a full-service restaurant setting
Service Industries Journal
·
2009
·
3 authors
118
citations
Family Restaurant Brand Personality and Its Impact On Customer's eMotion, Satisfaction, and Brand Loyalty
Journal of Hospitality & Tourism Research
·
2009
·
3 authors
208
citations
Influencing factors on restaurant customers’ revisit intention: The roles of emotions and switching barriers
International Journal of Hospitality Management
·
2009
·
3 authors
356
citations
An Examination of Attendee Brand Loyalty: Understanding the Moderator of Behavioral Brand Loyalty
Journal of Hospitality & Tourism Research
·
2009
·
2 authors
47
citations
Relationships Among Image Congruence, Consumption Emotions, and Customer Loyalty in the Lodging Industry
Journal of Hospitality & Tourism Research
·
2008
·
2 authors
201
citations
Generalizing Survey Results from Student Samples: Implications from Service Recovery Research
Journal of Quality Assurance in Hospitality & Tourism
·
2008
·
3 authors
·
Open access
56
citations
Assessing Customers' Emotional Experiences Influencing Their Satisfaction in the Lodging Industry
Journal of Travel & Tourism Marketing
·
2007
·
2 authors
89
citations
Mixed Findings on the Service Recovery Paradox
Service Industries Journal
·
2007
·
3 authors
64
citations
Investigating the Effects of Consumption Emotions on Customer Satisfaction and Repeat Visit Intentions in the Lodging Industry
Journal of Hospitality & Leisure Marketing
·
2007
·
2 authors
116
citations
Attendee-based brand equity
Tourism Management
·
2007
·
2 authors
201
citations
Service Recovery Paradox: Implications from an Experimental Study in a Restaurant Setting
Journal of Hospitality & Leisure Marketing
·
2006
·
3 authors
38
citations
The Impact of Employee Training on Job Satisfaction and Intention to Stay in the Hotel Industry
Journal of Human Resources in Hospitality & Tourism
·
2005
·
3 authors
170
citations
The Effects of Image Congruence on Customers’ Brand Loyalty in the Upper Middle-Class Hotel Industry
Journal of Hospitality & Tourism Research
·
2005
·
1 author
284
citations
Modeling Roles of Service Recovery Strategy: A Relationship-Focused View
Journal of Hospitality & Tourism Research
·
2005
·
3 authors
·
Open access
188
citations
Examining structural relationships among perceived impact, benefit, and support for casino development based on 4 year longitudinal data
Tourism Management
·
2005
·
2 authors
161
citations
A Brand Loyalty Model Involving Cognitive, Affective, and Conative Brand Loyalty and Customer Satisfaction
Journal of Hospitality & Tourism Research
·
2003
·
2 authors
432
citations
A Factor-Analytic Study of Communication Satisfaction in the Lodging Industry
Journal of Hospitality & Tourism Research
·
1999
·
2 authors
45
citations