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Pratibha A. Dabholkar · Study
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Author
Pratibha A. Dabholkar
28 works
· latest 2014
· 2 institutions
cluster: provisional
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26
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28
Citations
10,694
Works here
28
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Most cited in this library
A measure of service quality for retail stores: Scale development and validation
1996 · 1,921 citations
An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors
2002 · 1,895 citations
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
1996 · 1,628 citations
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
2000 · 1,407 citations
Incorporating Choice into an Attitudinal Framework: Analyzing Models of Mental Comparison Processes
1994 · 452 citations
Works
28 shown
How to Improve Perceived Service Quality by Increasing Customer Participation
Developments in marketing science: proceedings of the Academy of Marketing Science
·
2014
·
1 author
·
chapter
186
citations
Technology in Service Delivery: Implications for Self-Service and Service Support
Sage eBooks
·
2012
·
1 author
·
chapter
127
citations
Service failure and recovery in using technology-based self-service: effects on user attributions and satisfaction
Service Industries Journal
·
2011
·
2 authors
·
Open access
133
citations
Increasing the Attractiveness of Mass Customization: The Role of Complementary On-line Services and Range of Options
International Journal of Electronic Commerce
·
2009
·
2 authors
99
citations
A dual‐sequence framework for B2C relationship formation: Moderating effects of employee communication style in online group chat
Psychology and Marketing
·
2009
·
3 authors
74
citations
Consequences of Forcing Consumers to Use Technology-Based Self-Service
Journal of Service Research
·
2008
·
3 authors
·
Open access
319
citations
Perceptions of download delays: relation to actual waits, web site abandoning, and stage of delay
Service Industries Journal
·
2008
·
2 authors
18
citations
The role of perceived control and gender in consumer reactions to download delays
Journal of Business Research
·
2008
·
2 authors
64
citations
Perceived Download Waiting in Using Web Sites: A Conceptual Framework with Mediating and Moderating Effects
The Journal of Marketing Theory and Practice
·
2008
·
2 authors
22
citations
The role of customer contact employees as external customers: A conceptual framework for marketing strategy and future research
Journal of Business Research
·
2007
·
2 authors
70
citations
Linking process and outcome to service quality and customer satisfaction evaluations
International Journal of Service Industry Management
·
2005
·
2 authors
140
citations
Understanding consumer motivation and behavior related to self‐scanning in retailing
International Journal of Service Industry Management
·
2003
·
3 authors
321
citations
An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors
Journal of the Academy of Marketing Science
·
2002
·
2 authors
1,895
citations
A Measure of Selling Skill: Scale Development and Validation
Journal of Personal Selling and Sales Management
·
2002
·
5 authors
·
Open access
218
citations
Integrating attitudinal theories to understand and predict use of technology‐based self‐service
International Journal of Service Industry Management
·
2001
·
2 authors
376
citations
Discursive psychology: An alternative conceptual foundation to means-end chain theory
Psychology and Marketing
·
2000
·
2 authors
138
citations
A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
Journal of Retailing
·
2000
·
3 authors
1,407
citations
Managing interdependency: a taxonomy for business‐to‐business relationships
Journal of Business and Industrial Marketing
·
1998
·
2 authors
44
citations
A measure of service quality for retail stores: Scale development and validation
Journal of the Academy of Marketing Science
·
1996
·
3 authors
1,921
citations
Consumer evaluations of new technology-based self-service options: An investigation of alternative models of service quality
International Journal of Research in Marketing
·
1996
·
1 author
1,628
citations
A Measure of Service Quality for Retail Stores: Scale Development and Validation
Journal of the Academy of Marketing Science
·
1995
·
3 authors
282
citations
A Contingency Framework For Predicting Causality Between Customer Satisfaction and Service Quality
ACR North American Advances
·
1995
·
1 author
184
citations
Incorporating Choice into an Attitudinal Framework: Analyzing Models of Mental Comparison Processes
Journal of Consumer Research
·
1994
·
1 author
452
citations
The Dynamics of Long-Term Business-to-Business Exchange Relationships
Journal of the Academy of Marketing Science
·
1994
·
3 authors
205
citations
Technology-based service delivery: A classification scheme for developing marketing strategies
Advances in services marketing and management
·
1994
·
1 author
·
chapter
140
citations
Technology-based service delivery: A classification scheme for developing marketing strategies
Advances in services marketing and management
·
1994
·
1 author
·
chapter
79
citations
Toward understanding marketing students' ethical judgment of controversial personal selling practices
Journal of Business Research
·
1992
·
2 authors
83
citations
Role of Affect and Need For Interaction in On-Site Service Encounters
ACR North American Advances
·
1992
·
1 author
69
citations