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How to Improve Perceived Service Quality by Increasing Customer Participation · Study

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ChapterHow to Improve Perceived Service Quality by Increasing Customer Participation

Pratibha A. Dabholkar2014

Chapter2014

How to Improve Perceived Service Quality by Increasing Customer Participation

Pratibha A. Dabholkar

186 citations·0/0 files stored·Developments in marketing science: proceedings of the Academy of Marketing Science

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

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2018Enhancing brand relationship performance through customer participation and value creation in social media brand communities 2018Are information quality and source credibility really important for shared content on social media?2017Destination marketing: The use of technology since the millennium 2019Interval type 2-based hybrid fuzzy evaluation of financial services in E7 economies with DEMATEL-ANP and MOORA methods 2020Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience 2016Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers 2016An integrated model of corporate brand experience and customer value co-creation behaviour 2018The effects of employee behaviours on customer participation in the service encounter

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Year2014

Typechapter

Published2014-11-25

VenueDevelopments in marketing science: proceedings of the Academy of Marketing Science

ISSN-L2363-6165

Languageen

Citations186

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/978-3-319-13254-9_97

openalex_workW344723291

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