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How to Improve Perceived Service Quality by Increasing Customer Participation
0 references·16 citing·51 second hopsampled
How to Improve Perceived Service Quality by Increasing Customer Participation (2014)How to Improve Perceived Service Quality …Exploring the involvement-patronage link in the phygital retail experiences (2021)Exploring the involvement-pat…Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience (2020)Recipes for achieving custome…Interval type 2-based hybrid fuzzy evaluation of financial services in E7 economies with DEMATEL-ANP and MOORA methods (2019)Interval type 2-based hybrid …The impact of perceived online service quality on swiftguanxi (2018)The impact of perceived onlin…The effects of employee behaviours on customer participation in the service encounter (2018)The effects of employee behav…Stakeholder engagement in intra- and inter-organizational innovation (2018)Stakeholder engagement in int…Enhancing brand relationship performance through customer participation and value creation in social media brand communities (2018)Enhancing brand relationship …Are information quality and source credibility really important for shared content on social media? 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How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers (2016)Please explain why it happene…An integrated model of corporate brand experience and customer value co-creation behaviour (2016)An integrated model of corpor…Customer involvement in service production, delivery and quality: the challenges and opportunities (2013)Customer involvement in servi…Adapting Motivation, Control, and Compensation Research to A New Environment (2005)Adapting Motivation, Control,…The relationship between Internet use and perceived performance in retail and professional service firms (2003)The relationship between Inte…Technology-based service delivery: A classification scheme for developing marketing strategies (1994)Technology-based service deli…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Structural equation modeling in practice: A review and recommended two-step approach. 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The role of consumer engagement and self brand-connection (2021)The role of consumer-consumer interaction and consumer-brand interaction in driving consumer-brand engagement and behavioral intentions (2021)PLS-SEM: Indeed a Silver Bullet (2011)Effect of social media sharing on destination brand awareness and destination quality (2019)The impact of the source credibility of Instagram influencers on travel intention: The mediating role of parasocial interaction (2021)Avatars of influence: Understanding how virtual influencers trigger consumer engagement on online booking platforms (2024)Selection of logistics service provider: An analytic network process (ANP) approach (2005)The MOORA method and its application to privatization in a transition economy (2006)Measuring Financial Inclusion: Explaining Variation in Use of Financial Services across and within Countries (2013)A review of selected weighing methods in MCDM with a case study (2020)Kano-based mapping of innovation strategies for renewable energy alternatives using hybrid interval type-2 fuzzy decision-making approach (2020)A novel hybrid decision making approach for the strategic selection of wind energy projects (2021)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Influence of customer application experience and value in use on loyalty toward retailers (2020)Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context (2022)The moderating role of personalized recommendations in the trust–satisfaction–loyalty relationship: an empirical study of AI-driven e-commerce (2025)When to use and how to report the results of PLS-SEM (2018)How luxury brands build customer-based brand equity through phygital experience (2022)Creating memorable shopping experiences to meet phygital customers' needs: evidence from sporting goods stores (2023)Phygital customer journey: a practice-based approach (2024)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)A proposed model of the descriptors of service process (2003)Temporal and spatial e‐service value (2006)Research themes, concepts and relationships (2008)
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  • 2018Enhancing brand relationship performance through customer participation and value creation in social media brand communities211 cited
  • 2018Are information quality and source credibility really important for shared content on social media?160 cited
  • 2017Destination marketing: The use of technology since the millennium154 cited
  • 2019Interval type 2-based hybrid fuzzy evaluation of financial services in E7 economies with DEMATEL-ANP and MOORA methods139 cited
  • 2020Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience137 cited
  • 2016Please explain why it happened! How perceived justice and customer involvement affect post co-recovery evaluations: A study of Iranian online shoppers98 cited
  • 2016An integrated model of corporate brand experience and customer value co-creation behaviour96 cited
  • 2018The effects of employee behaviours on customer participation in the service encounter86 cited
  • 2021Exploring the involvement-patronage link in the phygital retail experiences79 cited
  • 1994Technology-based service delivery: A classification scheme for developing marketing strategies79 cited
  • 2018Stakeholder engagement in intra- and inter-organizational innovation77 cited
  • 2013Customer involvement in service production, delivery and quality: the challenges and opportunities75 cited

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2003
The relationship between Internet use and perceived performance in retail and professional service firms
74 cited
  • 2018The impact of perceived online service quality on swiftguanxi74 cited
  • 2005Adapting Motivation, Control, and Compensation Research to A New Environment68 cited
  • 2016Recovering Coproduced Service Failures65 cited