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Gilbert D. Harrell · Study

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Gilbert D. Harrell

15 works· latest 2004· 2 institutionscluster: provisional

h-index14

i1015

Citations2,358

Works here15

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Most cited in this library

Service recovery: Impact on satisfaction and intentions1995 · 652 citations
Influences on Consumer Use of Word-of-Mouth Recommendation Sources1997 · 491 citations
Path Analysis of Buyer Behavior under Conditions of Crowding1980 · 305 citations
Retail crowding: Theoretical and strategic implications.1986 · 205 citations
The Role of Confidence in Understanding and Predicting Buyers' Attitudes and Purchase Intentions1975 · 176 citations

Works

15 shown

A Bayesian Network Estimation of the Service‐Profit Chain for Transport Service Satisfaction

Decision Sciences·2004·3 authors·Open access

66citations

Marketing: Connecting with Customers

·1998·1 author·book

50citations

Influences on Consumer Use of Word-of-Mouth Recommendation Sources

Journal of the Academy of Marketing Science·1997·4 authors

491citations

Marketing services to satisfy internal customers

Logistics Information Management·1995·2 authors

29citations

Service recovery: Impact on satisfaction and intentions

Journal of Services Marketing·1995·3 authors

652citations

Personal Factors Related to Consumer Product Disposal Tendencies

Journal of Consumer Affairs·1992·2 authors

103citations

Internal marketing of a service

Industrial Marketing Management·1992·2 authors

54citations

A New Perspective on Choice

ACR North American Advances·1990·2 authors

18citations

Retail crowding: Theoretical and strategic implications.

Journal of Retailing·1986·2 authors

205citations

Path Analysis of Buyer Behavior under Conditions of Crowding

Journal of Marketing Research·1980·3 authors

305citations

Principles of Marketing Channel Management

Journal of Marketing·1978·2 authors

72citations

Marketing Research: Fundamentals and Dynamics

Journal of Marketing·1976·3 authors·other

85citations

Buyer Behavior Under Conditions of Crowding: an Initial Framework

ACR North American Advances·1976·2 authors

42citations

Universal product code: Price removal and consumer behavior in supermarkets

·1976·3 authors·book

10citations

The Role of Confidence in Understanding and Predicting Buyers' Attitudes and Purchase Intentions

Journal of Consumer Research·1975·2 authors

176citations