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Sandy C. Chen · Study

Home/Author

Sandy C. Chen

7 works· latest 2021· 3 institutionscluster: provisionalORCID 0000-0002-8949-0987

h-index6

i106

Citations980

Works here7

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Most cited in this library

Interpreting Dimensions of Consumer Trust in E-Commerce2003 · 523 citations
Age and cohort effects: The American senior tourism market2014 · 182 citations
Entrepreneurial motives and characteristics: An analysis of small restaurant owners2013 · 94 citations
Construction and Validation of the Customer Participation Scale2014 · 76 citations
Antecedents of mandatory customer participation in service encounters: An empirical study2015 · 58 citations

Works

7 shown

An Investigation on the Status of Intercultural Competence Education in Mainland China

Journal of Hospitality & Tourism Education·2021·3 authors

5citations

Effective Communication Strategies of Sustainable Hospitality: A Qualitative Exploration

Sustainability·2020·3 authors·Open access

42citations

Antecedents of mandatory customer participation in service encounters: An empirical study

International Journal of Hospitality Management·2015·3 authors

58citations

Age and cohort effects: The American senior tourism market

Annals of Tourism Research·2014·2 authors

182citations

Construction and Validation of the Customer Participation Scale

Journal of Hospitality & Tourism Research·2014·2 authors

76citations

Entrepreneurial motives and characteristics: An analysis of small restaurant owners

International Journal of Hospitality Management·2013·2 authors

94citations

Interpreting Dimensions of Consumer Trust in E-Commerce

Information Technology and Management·2003·2 authors

523citations