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Interpreting Dimensions of Consumer Trust in E-Commerce · Study

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ArticleInterpreting Dimensions of Consumer Trust in E-Commerce

Sandy C. Chen2003

Article2003

Interpreting Dimensions of Consumer Trust in E-Commerce

Sandy C. Chen · Gurpreet S. Dhillon

523 citations·0/0 files stored·Information Technology and Management

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

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References

1991The theory of planned behavior 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1994The Commitment-Trust Theory of Relationship Marketing 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality 1969Attachment and Loss 1992Measuring Service Quality: A Reexamination and Extension 1998Not So Different After All: A Cross-Discipline View Of Trust 1973The nature of human values

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2018The role of live streaming in building consumer trust and engagement with social commerce sellers 2017A Meta-analysis of Online Trust Relationships in E-commerce 2017Risk, trust, and the interaction of perceived ease of use and behavioral control in predicting consumers’ use of social media for transactions 2004Literature derived reference models for the adoption of online shopping 2017Modelling and testing consumer trust dimensions in e-commerce 2016

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Year2003

Typearticle

Published2003-04-01

VenueInformation Technology and Management

ISSN-L1385-951X

Languageen

Citations523

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

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doi10.1023/a:1022962631249

openalex_workW2153804514

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