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Modelling and testing consumer trust dimensions in e-commerce · Study

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ArticleModelling and testing consumer trust dimensions in e-commerce

Tiago Oliveira2017

Article2017

Modelling and testing consumer trust dimensions in e-commerce

Tiago Oliveira · Matilde Maia Alhinho · Paulo Rita · Gurpreet S. Dhillon

465 citations·0/0 files stored·Computers in Human Behavior

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Technology Adoption and User Behaviour Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 465 citations exist upstream.

References

1991The theory of planned behavior 1980Understanding Attitudes and Predicting Social Behavior 2015A primer on partial least squares structural equation modeling (PLS-SEM)1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 2014A primer on partial least squares structural equation modeling (PLS-SEM)2009\nThe use of partial least squares path modeling in international marketing 1985A technology acceptance model for empirically testing new end-user information systems : theory and results 2007A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents

Cited by

2020Consumers’ Decision-Making Process on Social Commerce Platforms: Online Trust, Perceived Risk, and Purchase Intentions 2021How social presence influences impulse buying behavior in live streaming commerce? The role of S-O-R theory 2020Customer Behavior as an Outcome of Social Media Marketing: The Role of Social Media Marketing Activity and Customer Experience 2020The Impact of Perceived Usefulness of Online Reviews, Trust and Perceived Risk on Online Purchase Intention in Emerging Markets: A Mexican Perspective 2019Building E-Commerce Satisfaction and Boosting Sales: The Role of Social Commerce Trust and Its Antecedents 2020Examining the role of consumer satisfaction within mobile eco-systems: Evidence from mobile banking services 2022User trust in artificial intelligence: A comprehensive conceptual framework 2022Why do consumers hesitate to purchase in live streaming? A perspective of interaction between participants

Details

Year2017

Typearticle

Published2017-01-27

VenueComputers in Human Behavior

ISSN-L0747-5632

Languageen

Citations465

Files0 public / 0

ShelfTechnology Adoption and User Behaviour

Identifiers

doi10.1016/j.chb.2017.01.050

openalex_workW2580118294

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