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Chao‐Ton Su

21 works· latest 2019· 3 institutionscluster: provisionalORCID 0000-0001-7630-1473

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Citations1,509

Works here21

Most cited in this library

An inventory model with deteriorating items under inflation when a delay in payment is permissible2000 · 311 citations
Linking innovative product development with customer knowledge: a data-mining approach2005 · 202 citations
The optimization of multi‐response problems in the Taguchi method1997 · 167 citations
A Kano-CKM model for customer knowledge discovery2006 · 129 citations
Improving service quality by capitalising on an integrated Lean Six Sigma methodology2006 · 96 citations

Works

21 shown

TFT-LCD Contrast Ratio Improvement by Using Design for Six Sigma Disciplines

IEEE Transactions on Semiconductor Manufacturing·2019·2 authors

16citations

A novel framework for customer complaint management

Service Industries Journal·2016·4 authors

42citations

The Taiwan national quality award and market value of the firms: An empirical study

International Journal of Production Economics·2013·2 authors

33citations

Parameter optimization of continuous sputtering process based on Taguchi methods, neural networks, desirability function, and genetic algorithms

Expert Systems with Applications·2012·4 authors

53citations

Application of hoshin kanri for productivity improvement in a semiconductor manufacturing company

Journal of Manufacturing Technology Management·2007·2 authors

24citations

A case study on the application of Fuzzy QFD in TRIZ for service quality improvement

Quality & Quantity·2007·2 authors

61citations

A Kano-CKM model for customer knowledge discovery

Total Quality Management & Business Excellence·2006·2 authors

Improving service quality by capitalising on an integrated Lean Six Sigma methodology

International Journal of Six Sigma and Competitive Advantage·2006·3 authors

96citations

An empirical study of the Taiwan National Quality Award causal model

Total Quality Management & Business Excellence·2003·3 authors

41citations

Did your efforts really win customers’ satisfaction?

Industrial Management & Data Systems·2003·3 authors

39citations

Optimizing the IC wire bonding process using a neural networks/genetic algorithms approach

Journal of Intelligent Manufacturing·2003·2 authors

51citations

Using the QFD concept to resolve customer satisfaction strategy decisions

International Journal of Quality & Reliability Management·2003·2 authors

49citations

Implementation of a customer satisfaction program: a case study

Industrial Management & Data Systems·2002·3 authors

33citations

TQM in Taiwan’s computer and its peripheral industry

Industrial Management & Data Systems·2001·3 authors

24citations

An inventory model with deteriorating items under inflation when a delay in payment is permissible

International Journal of Production Economics·2000·3 authors

311citations

Applying neural network approach to achieve robust design for dynamic quality characteristics

International Journal of Quality & Reliability Management·1998·2 authors

47citations

The optimization of multi‐response problems in the Taguchi method

International Journal of Quality & Reliability Management·1997·3 authors

167citations