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A case study on the application of Fuzzy QFD in TRIZ for service quality improvement · Study

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ArticleA case study on the application of Fuzzy QFD in TRIZ for service quality improvement

Chao‐Ton Su2007

Article2007

A case study on the application of Fuzzy QFD in TRIZ for service quality improvement

Chao‐Ton Su · Chin‐Sen Lin

61 citations·0/0 files stored·Quality & Quantity

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Quality Function Deployment in Product Design Customer Service Quality and Loyalty Extenics and Innovation Methods

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References

2004E-S-QUAL 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge 2003eTailQ: dimensionalizing, measuring and predicting etail quality 2000E-satisfaction: an initial examination 2003E‐service quality: a model of virtual service quality dimensions 2004Comfort your online customer: quality, trust and loyalty on the internet 2014Developing a Scale to Measure the Perceived Quality of an Internet Shopping Site (PQISS)2004Service quality dimensions: an examination of Grönroos’s service quality model

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2010Organizational Creativity 2017Service design blueprint approach incorporating TRIZ and service QFD for a meal ordering system: A case study 2008Fuzzy multiple-criteria decision making in the determination of critical criteria for assessing service quality of travel websites 2011Finding critical criteria of evaluating electronic service quality of Internet banking using fuzzy multiple-criteria decision making 2011Technical importance ratings in fuzzy QFD by integrating fuzzy normalization and fuzzy weighted average

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Year2007

Typearticle

Published2007-01-03

VenueQuality & Quantity

ISSN-L0033-5177

Languageen

Citations61

Files0 public / 0

ShelfQuality Function Deployment in Product Design

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doi10.1007/s11135-006-9058-y

openalex_workW2033257673

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2016Incorporating the concept of systematic innovation into quality function deployment for developing multi-functional smart phones

2011A fuzzy-normalisation-based group decision-making approach for prioritising engineering design requirements in QFD under uncertainty

2016Developing House of Quality by integrating top roof and side roof matrices and service TRIZ with a case study in banking services