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Jos G. A. M. Lemmink · Study
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Author
Jos G. A. M. Lemmink
27 works
· latest 2024
· 2 institutions
cluster: provisional
ORCID 0000-0002-0047-0526
Works
27 shown
Narrate, Act, and Resonate to Tell a Visual Story: A Systematic Review of How Images Transport Viewers
Journal of Advertising
·
2024
·
5 authors
·
review
·
Open access
39
citations
Future service technologies: is service research on track with business reality?
Journal of Services Marketing
·
2019
·
3 authors
·
Open access
81
citations
“Futurizing” smart service: implications for service researchers and managers
Journal of Services Marketing
·
2015
·
7 authors
·
Open access
349
citations
Negative Spillover in Brand Portfolios: Exploring the Antecedents of Asymmetric Effects
Journal of Marketing
·
2008
·
3 authors
244
citations
Succeeding through service innovation : a service perspective for education, research, business and government
University of Warwick
·
2008
·
19 authors
·
report
·
Open access
265
citations
The effect of service employees’ technology readiness on technology acceptance
Information & Management
·
2007
·
3 authors
691
citations
Service Marketing and Management
·
2007
·
5 authors
103
citations
High‐Technology Service Innovation Success: A Decision‐Making Perspective
Journal of Product Innovation Management
·
2004
·
3 authors
235
citations
Antecedents and Consequences of the Service Climate in Boundary-Spanning Self-Managing Service Teams
Journal of Marketing
·
2004
·
3 authors
·
Open access
211
citations
Service Intensiveness and Brand Extension Evaluations
Journal of Service Research
·
2004
·
4 authors
55
citations
Boost customer loyalty with online support: the case of mobile telecoms providers
International Journal of Internet Marketing and Advertising
·
2004
·
3 authors
·
Open access
78
citations
The Adoption of Information Technology by Self-Managing Service Teams
Journal of Service Research
·
2003
·
3 authors
·
Open access
48
citations
Antecedents of Effective Decision Making: A Cognitive Approach
RePEc: Research Papers in Economics
·
2003
·
3 authors
·
preprint
·
Open access
15
citations
The role of corporate image and company employment image in explaining application intentions
Journal of Economic Psychology
·
2002
·
3 authors
227
citations
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
Journal of Business Research
·
2002
·
3 authors
·
Open access
226
citations
Modelling and evaluating service quality measurement using neural networks
International Journal of Operations & Production Management
·
2002
·
3 authors
79
citations
Customer-sales employee encounters: a dyadic perspective
Journal of Retailing
·
2002
·
4 authors
166
citations
Employee behavior, feelings of warmth and customer perception in service encounters
International Journal of Retail & Distribution Management
·
2002
·
2 authors
99
citations
Affective consumer responses in service encounters: The emotional content in narratives of critical incidents
Journal of Economic Psychology
·
2001
·
4 authors
93
citations
Antecedents of Commitment and Trust in Customer–Supplier Relationships in High Technology Markets
Industrial Marketing Management
·
2001
·
3 authors
·
Open access
537
citations
Consumer Evaluations of Service Brand Extensions
Journal of Service Research
·
2001
·
3 authors
134
citations
Moments of sorrow and joy
European Journal of Marketing
·
2000
·
5 authors
70
citations
Warmth during non-productive retail encounters: the hidden side of productivity
International Journal of Research in Marketing
·
1998
·
2 authors
88
citations
The role of value in the delivery process of hospitality services
Journal of Economic Psychology
·
1998
·
3 authors
88
citations
The dynamics of the service delivery process: A value-based approach
International Journal of Research in Marketing
·
1997
·
4 authors
276
citations
The importance of customer satisfaction in explaining brand and dealer loyalty
Journal of Marketing Management
·
1992
·
2 authors
155
citations
After sales service quality: Views between industrial customers and service managers
Industrial Marketing Management
·
1989
·
2 authors
54
citations