Service Marketing and ManagementBenedict G. C. Dellaert, Jos G. A. M. Lemmink, J.C. de Ruyter, Janjaap Semeijn, Martin G. M. Wetzels2007-01-01article103 citationsclosedNo readable copy stored yet — this record is metadata only.Customer Service Quality and LoyaltyMarketing and Advertising StrategiesService and Product InnovationAbstractNo abstract was published for this record.Citations in this libraryStored only when both papers are in the corpus — 103 citations exist upstream.Cited by2017Elucidating perceived overall service quality in retail banking