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The role of value in the delivery process of hospitality services · Study

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ArticleThe role of value in the delivery process of hospitality services

Jos G. A. M. Lemmink1998

Article1998

The role of value in the delivery process of hospitality services

Jos G. A. M. Lemmink · Ko de Ruyter · Martin G. M. Wetzels

88 citations·0/0 files stored·Journal of Economic Psychology

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Customer Service Quality and Loyalty Consumer Behavior and Marketing Influence Service and Product Innovation

Abstract

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Citations in this library

Stored only when both papers are in the corpus — 88 citations exist upstream.

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence 1989Structural Equations with Latent Variables 1979A Paradigm for Developing Better Measures of Marketing Constructs 1991Scale Development : Theory and Applications 1981Structural Equation Models with Unobservable Variables and Measurement Error: Algebra and Statistics 1955Construct validity in psychological tests.

Cited by

2010Service Failures in Restaurants 2010Customer complaints in restaurants: Do they differ by service stages and loyalty levels?2006Past Experience and Self-Image in Fine Dining Intentions 2008Understanding Channel Purchase Intentions: Measuring Online and Offline Shopping Value Perceptions 2012Towards a Theoretical Clarification of Perceived Value in Marketing 2016Product Service Systems Users and Harley Davidson Riders: The Importance of Consumer Identity in the Diffusion of Sustainable Consumption Solutions 2002Business Traveler Satisfaction with Hotel Service Encounters 2002When buyers also sell: The implications of pricing policies for customer satisfaction

Details

Year1998

Typearticle

Published1998-04-01

VenueJournal of Economic Psychology

ISSN-L0167-4870

Languageen

Citations88

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

Identifiers

doi10.1016/s0167-4870(98)00002-6

openalex_workW2012565975

Links

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