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Jean‐Charles Chebat · Study
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Author
Jean‐Charles Chebat
77 works
· latest 2018
· 6 institutions
cluster: provisional
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75
Citations
10,159
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Most cited in this library
Impact of ambient odors on mall shoppers' emotions, cognition, and spending
2003 · 729 citations
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
2003 · 685 citations
The impact of music on consumers' reactions to waiting for services
1997 · 471 citations
The Impact of Empowerment on Customer Contact Employees’ Roles in Service Organizations
2000 · 455 citations
Mall atmospherics: the interaction effects of the mall environment on shopping behavior
2004 · 404 citations
Works
60 shown
Consumers’ inferences: Self-deception and self-efficacy
Journal of Global Scholars of Marketing Science
·
2018
·
1 author
0
citations
Paradoxical effects of famous music in retail venues
Journal of Consumer Behaviour
·
2017
·
3 authors
15
citations
Shopping well-being: Is it just a matter of pleasure or doing the task? The role of shopper's gender and self-congruity
Journal of Retailing and Consumer Services
·
2016
·
3 authors
122
citations
Why male and female shoppers do not see mall loyalty through the same lens? The mediating role of self-congruity
Journal of Business Research
·
2015
·
3 authors
60
citations
Capturing the multiple facets of mall experience: Developing and validating a scale
Journal of Consumer Behaviour
·
2015
·
3 authors
47
citations
Modeling online consumer behavior: Preeminence of emotions and moderating influences of need for cognition and optimal stimulation level
Journal of Business Research
·
2015
·
2 authors
148
citations
Psychological Ownership, Touch, and Willingness to Pay for an Extended Warranty
The Journal of Marketing Theory and Practice
·
2015
·
2 authors
·
Open access
69
citations
Fashion orientation, shopping mall environment, and patronage intentions
Journal of Fashion Marketing and Management
·
2015
·
4 authors
58
citations
“It was not that long!”: The effects of the in-store TV screen content and consumers emotions on consumer waiting perception
Journal of Retailing and Consumer Services
·
2014
·
3 authors
59
citations
“Hey Dee-Jay Let’s Play that Song and Keep me Shopping All Day Long”. The Effect of Famous Background Music on Consumer Shopping Behavior.
Developments in marketing science: proceedings of the Academy of Marketing Science
·
2014
·
3 authors
·
chapter
27
citations
“In-group love and out-group hate?” A cross cultural study on customers' revenge, avoidance and forgiveness behaviors
Journal of Business Research
·
2014
·
3 authors
48
citations
The effects of mall renovation on shopping values, satisfaction and spending behaviour
Journal of Retailing and Consumer Services
·
2014
·
4 authors
102
citations
Why shopping pals make malls different?
Journal of Retailing and Consumer Services
·
2013
·
2 authors
52
citations
The Impact of a Flagship vs. a Brand Store on Brand Attitude, Brand Attachment and Brand Equity
Journal of Retailing
·
2013
·
2 authors
265
citations
The double-edged sword: The positive and negative effects of switching costs on customer exit and revenge
Journal of Business Research
·
2013
·
2 authors
70
citations
Should retailers pay to bring customers back? The impact of quick response and coupons on purchase outcomes
Journal of Business Research
·
2012
·
3 authors
26
citations
Shopping well-being at the mall: Construct, antecedents, and consequences
Journal of Business Research
·
2011
·
3 authors
282
citations
Development of new empirical insights in consumer–retailer relationships within online and offline retail environments: Introduction to the special issue
Journal of Business Research
·
2011
·
3 authors
·
editorial
12
citations
Cultural impacts on felt and expressed emotions and third party complaint relationships
Journal of Business Research
·
2011
·
3 authors
79
citations
Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers
Journal of Retailing and Consumer Services
·
2010
·
5 authors
76
citations
More on the role of switching costs in service markets: A research note
Journal of Business Research
·
2010
·
3 authors
71
citations
Impact of retail environment extraordinariness on customer self-concept
Journal of Business Research
·
2010
·
3 authors
20
citations
Does a companion always enhance the shopping experience?
Journal of Retailing and Consumer Services
·
2010
·
3 authors
160
citations
A proposed model of online consumer behavior: Assessing the role of gender
Journal of Business Research
·
2009
·
4 authors
321
citations
Reinventing the branch: An empirical assessment of banking strategies to environmental differentiation
Journal of Retailing and Consumer Services
·
2009
·
4 authors
·
Open access
13
citations
Exploring cultural differences in customer forgiveness behavior
Journal of service management
·
2009
·
3 authors
50
citations
How can shopping mall management best capture mall image?
Journal of Business Research
·
2009
·
3 authors
124
citations
Consumer revenge behavior: A cross-cultural perspective
Journal of Business Research
·
2008
·
3 authors
207
citations
How does shopper-based mall equity generate mall loyalty? A conceptual model and empirical evidence
Journal of Retailing and Consumer Services
·
2008
·
3 authors
100
citations
When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations
Journal of Retailing and Consumer Services
·
2008
·
3 authors
·
Open access
143
citations
The influence of mall environment on female fashion shoppers' value and behaviour
Journal of Fashion Marketing and Management
·
2008
·
4 authors
89
citations
Developing and validating a psychometric shopper-based mall equity measure
Journal of Business Research
·
2008
·
2 authors
47
citations
Breaking Open the Consumer Behavior Black Box: Sem and Retail Atmospheric Manipulations
The Journal of Marketing Theory and Practice
·
2008
·
2 authors
31
citations
Does Age Attenuate the Impact of Pleasant Ambient Scent on Consumer Response?
Environment and Behavior
·
2008
·
3 authors
64
citations
The role of gender and work status in shopping center patronage
Journal of Business Research
·
2007
·
3 authors
100
citations
An examination of the role of perceived support and employee commitment in employee-customer encounters.
Journal of Applied Psychology
·
2007
·
6 authors
200
citations
The shopping experience of female fashion leaders
International Journal of Retail & Distribution Management
·
2007
·
4 authors
91
citations
Voice and Persuasion in a Banking Telemarketing Context
Perceptual and Motor Skills
·
2007
·
4 authors
54
citations
Colors and cultures: Exploring the effects of mall décor on consumer perceptions
Journal of Business Research
·
2006
·
2 authors
207
citations
The role of pleasant music in servicescapes: A test of the dual model of environmental perception
Journal of Retailing
·
2006
·
3 authors
238
citations
Upscale image transfer from malls to stores: A self-image congruence explanation
Journal of Business Research
·
2006
·
3 authors
167
citations
Person-Place Congruency
Journal of Service Research
·
2005
·
2 authors
163
citations
The interaction of retail density and music tempo: Effects on shopper responses
Psychology and Marketing
·
2005
·
3 authors
179
citations
Incorporating service quality into consumer mall shopping decision making: a comparison between English and French Canadian consumers
Journal of Services Marketing
·
2005
·
4 authors
90
citations
Silent Voices
Journal of Service Research
·
2005
·
3 authors
241
citations
Lost in a mall, the effects of gender, familiarity with the shopping mall and the shopping values on shoppers' wayfinding processes
Journal of Business Research
·
2004
·
3 authors
122
citations
Another trip to the mall: a segmentation study of customers based on their activities
Journal of Retailing and Consumer Services
·
2004
·
2 authors
135
citations
Mall atmospherics: the interaction effects of the mall environment on shopping behavior
Journal of Business Research
·
2004
·
3 authors
404
citations
How emotions mediate the effects of perceived justice on loyalty in service recovery situations: an empirical study
Journal of Business Research
·
2003
·
2 authors
685
citations
Perceived appropriateness and its effect on quality, affect and behavior
Journal of Retailing and Consumer Services
·
2003
·
3 authors
192
citations
Testing consumers' motivation and linguistic ability as moderators of advertising readability
Psychology and Marketing
·
2003
·
4 authors
65
citations
Impact of ambient odors on mall shoppers' emotions, cognition, and spending
Journal of Business Research
·
2003
·
2 authors
729
citations
The Effects Of Signage And Location Of Works Of Art On Recall Of Titles And Paintings In Art Galleries
Environment and Behavior
·
2003
·
2 authors
8
citations
DRAMA ADVERTISEMENTS: MODERATING EFFECTS OF SELF-RELEVANCE ON THE RELATIONS AMONG EMPATHY, INFORMATION PROCESSING, AND ATTITUDES
Psychological Reports
·
2003
·
3 authors
26
citations
What makes contact employees perform? Reactions to employee perceptions of managerial practices
International Journal of Bank Marketing
·
2002
·
3 authors
67
citations
Cross-cultural mall shopping values and habitats
Journal of Business Research
·
2002
·
2 authors
121
citations
Internet consumer value of university students: E-mail-vs.-Web users
Journal of Retailing and Consumer Services
·
2002
·
2 authors
69
citations
Linking Retail Strategy, Atmospheric Design and Shopping Behaviour
Journal of Marketing Management
·
2002
·
2 authors
293
citations
Environmental background music and in-store selling
Journal of Business Research
·
2001
·
3 authors
195
citations
What makes open vs. closed conclusion advertisements more persuasive? The moderating role of prior knowledge and involvement
Journal of Business Research
·
2001
·
2 authors
62
citations