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ArticlePerceived appropriateness and its effect on quality, affect and behavior

Barry J. Babin2003

Article2003

Perceived appropriateness and its effect on quality, affect and behavior

Barry J. Babin · Jean‐Charles Chebat · Richard Michon

192 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1988On the Evaluation of Structural Equation Models 1974An approach to environmental psychology 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 2001Hedonic and utilitarian motivations for online retail shopping behavior 1989Evaluation of goodness-of-fit indices for structural equation models.

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2006Shopping risk perceptions: Effects on tourists’ emotions, satisfaction and expressed loyalty intentions 2016The role of emotions in utilitarian service settings: The effects of emotional satisfaction on product perception and behavioral intentions 2006M‐loyalty: winning strategies for mobile carriers 2006Customer satisfaction in a retail setting 2023Metaverse Meets Branding: Examining Consumer Responses to Immersive Brand Experiences

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Details

Year2003

Typearticle

Published2003-11-11

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations192

Files0 public / 0

ShelfConsumer Retail Behavior Studies

Identifiers

doi10.1016/j.jretconser.2003.09.002

openalex_workW2022958366

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2014The effect of digital signage on shoppers' behavior: The role of the evoked experience

2010Affective and Cognitive Online Shopping Experience

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