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The effects of mall renovation on shopping values, satisfaction and spending behaviour · Study

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ArticleThe effects of mall renovation on shopping values, satisfaction and spending behaviour

Jean‐Charles Chebat2014

Article2014

The effects of mall renovation on shopping values, satisfaction and spending behaviour

Jean‐Charles Chebat · Richard Michon · Narjes Haj‐Salem · Sandra Cristina de Oliveira

102 citations·0/0 files stored·Journal of Retailing and Consumer Services

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Consumer Retail Behavior Studies Customer Service Quality and Loyalty Consumer Market Behavior and Pricing

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 2011PLS-SEM: Indeed a Silver Bullet 2009\nThe use of partial least squares path modeling in international marketing 1974An approach to environmental psychology 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 1993The Antecedents and Consequences of Customer Satisfaction for Firms 1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions 2000Atmospheric Effects on Shopping Behavior

Cited by

2019Customer loyalty in the fast food restaurants of Bangladesh 2020A cross cultural study of gender differences in omnichannel retailing contexts 2020Going with the flow: smart shopping malls and omnichannel retailing 2018Pull factors of the shopping malls: an empirical study 2017The effect of digital design in retail banking on customers’ commitment and loyalty: The mediating role of positive affect

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2016Satisfaction of mall shoppers: A study on perceived utilitarian and hedonic shopping valuesarticle · 12 shared references 2017Satisfaction, loyalty and repatronage intentions: Role of hedonic shopping valuesarticle · 12 shared references 2018When art meets mall: impact on shopper responsesarticle · 12 shared references 2013Novelty in Theme Park Physical Surroundings: An Application of the Stimulus–Organism–Response Paradigmarticle · 10 shared references 2013Shop until you drop? An exploratory analysis of mall experiencesarticle · 10 shared references 2017Web atmospherics as drivers of shopping centres’ customer loyaltyarticle · 10 shared references

Details

Year2014

Typearticle

Published2014-05-23

VenueJournal of Retailing and Consumer Services

ISSN-L0969-6989

Languageen

Citations102

Files0 public / 0

ShelfConsumer Retail Behavior Studies

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doi10.1016/j.jretconser.2014.04.010

openalex_workW2012158431

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2017

Mall Image, Shopping Well-Being and Mall Loyalty

2021Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions

2013Shop until you drop? An exploratory analysis of mall experiences