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The effects of mall renovation on shopping values, satisfaction and spending behaviour

16 references·16 citing·41 second hopsampled

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References

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2009\nThe use of partial least squares path modeling in international marketing11,331 cited
1974An approach to environmental psychology7,295 cited
1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
1994An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions1,984 cited
2000Atmospheric Effects on Shopping Behavior1,921 cited
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2000Strengthening the Satisfaction-Profit Chain1,537 cited
2002A Longitudinal Study of Complaining Customers' Evaluations of Multiple Service Failures and Recovery Efforts1,201 cited
2001Congruency of scent and music as a driver of in-store evaluations and behavior1,154 cited
2009

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PLS Path Modeling: From Foundations to Recent Developments and Open Issues for Model Assessment and Improvement

1,141 cited

1998Excitement at the mall: Determinants and effects on shopping response1,039 cited

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2017Mall Image, Shopping Well-Being and Mall Loyalty70 cited
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2021Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions63 cited
2013Shop until you drop? An exploratory analysis of mall experiences61 cited
2021How do restaurant atmospherics influence restaurant authenticity? An integrative framework and empirical evidence58 cited
2021Crowding in the time of COVID: Effects on rapport and shopping satisfaction58 cited
2016Phytophilia and Service Atmospherics: The Effect of Indoor Plants on Consumers58 cited
2021Experiencing atmospherics: The moderating effect of mall experiences on the impact of individual store atmospherics on spending behavior and mall loyalty57 cited
2019The impact of entertainment and social interaction with salespeople on mall shopper satisfaction53 cited
2016Effects of shopping centre re-investments and improvements on sales and visit growth47 cited
2020Which consumer feedback metrics are the most valuable in driving consumer expenditure in the tourism industries? A view from macroeconomic perspective46 cited
2019Exploring the Features of Sustainable Urban Form and the Factors that Provoke Shoppers towards Shopping Malls44 cited