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Hsin‐Hui Hu

19 works· latest 2021· 3 institutionscluster: provisionalORCID 0000-0002-3385-5334

h-index16

i1017

Citations2,781

Works here19

Most cited in this library

Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study2008 · 772 citations
The Dynamics of Green Restaurant Patronage2010 · 435 citations
The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry2009 · 269 citations
Do hoteliers need to manage image to retain loyal customers?2007 · 266 citations
How determinant attributes of service quality influence customer‐perceived value2010 · 215 citations

Works

19 shown

The impact of airline internal branding on work outcomes using job satisfaction as a mediator

Journal of Air Transport Management·2021·2 authors

28citations

Restaurant preventive behaviors and the role of media during a pandemic

International Journal of Hospitality Management·2021·3 authors·Open access

57citations

Restaurant Employee Service Sabotage and Customer Deviant Behaviors: The Moderating Role of Corporate Reputation

Journal of Hospitality & Tourism Research·2020·3 authors·Open access

47citations

The effects of culture shock on foreign employees in the service industry

Service Business·2020·3 authors

8citations

Shaping the organizational citizenship behavior or workplace deviance: Key determining factors in the hospitality workforce

Journal of Hospitality and Tourism Management·2018·3 authors

72citations

The mediating role of relational benefit between service quality and customer loyalty in airline industry

Total Quality Management & Business Excellence·

The Effectiveness of Environmental Advertising in the Hotel Industry

Cornell Hospitality Quarterly·2012·1 author

67citations

Self‐monitoring, dining companions and the usage of alternative currencies

Journal of Product & Brand Management·2011·2 authors·Open access

14citations

The Influence of a Hotel Firm's Quality of Service and Image and its Effect on Tourism Customer Loyalty

International Journal of Hospitality & Tourism Administration·2011·3 authors

128citations

Job stress, coping strategies, and burnout among hotel industry supervisors in Taiwan

The International Journal of Human Resource Management·2010·2 authors

100citations

How determinant attributes of service quality influence customer‐perceived value

International Journal of Contemporary Hospitality Management·2010·2 authors

215citations

The Dynamics of Green Restaurant Patronage

Cornell Hospitality Quarterly·2010·3 authors·Open access

435citations

Do reward programs truly build loyalty for lodging industry?

International Journal of Hospitality Management·2009·3 authors

137citations

Do hoteliers need to manage image to retain loyal customers?

International Journal of Contemporary Hospitality Management·2007·2 authors

266citations

The magic of price‐ending choices in European restaurants: a comparative study

International Journal of Contemporary Hospitality Management·2006·3 authors

22citations