Process Oriented Knowledge Management: A Service Based Approach

Robert Woitsch · Dimitris Karagiannis

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Knowledge Management and Technology Knowledge Management and Sharing E-Learning and Knowledge Management

Abstract

Abstract: This paper introduces a new viewpoint in knowledge management by introducing KM-Services as a basic concept for Knowledge Management. This text discusses the vision of service oriented knowledge management (KM) as a realisation approach of process oriented knowledge management. In the following process oriented knowledge management as it was defined in the EU-project PROMOTE (IST-1999-11658) is presented and the KM-Service approach to realise process oriented knowledge management is explained. The last part is concerned with an implementation scenario that uses Web-technology to realise a service framework for a KM-system.

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References

1997The balanced scorecard: Translating strategy into action 1996Introduction to Business Process Management Systems Concepts 1926The Invisible Balance Sheet 2000The EU-Project PROMOTE: A Process-Oriented Approach for Knowledge Management.

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