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R&D comes to services. Bank of America's pathbreaking experiments.
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R&D comes to services. Bank of America's pathbreaking experiments. (2003)R&D comes to services. 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  • 2006Innovation in project-based firms: The context dependency of success factors188 cited
  • 2014The Locus of Innovation: The Effect of a Separate Innovation Unit on Exploration, Exploitation, and Ambidexterity in Manufacturing and Service Firms136 cited
  • 2005Evolution of strategic management: The need for new dominant designs134 cited
  • 2010The Role of Knowledge Management Strategies and Task Knowledge in Stimulating Service Innovation129 cited
  • 2009Why some firms never invest in formal R&D127 cited
  • 2015Developing a forest-based wellbeing tourism product together with customers – An ethnographic approach123 cited
  • 2009Framing research for service orientation of manufacturers through PSS approaches118 cited
  • 2012Enterprise Modelling and Information Systems Architectures111 cited
  • 2016Pro-innovation culture, ambidexterity and new product development performance: Polynomial regression and response surface analysis105 cited
  • 2010Operations in Financial Services—An Overview76 cited
  • 2012The secret to true service innovation75 cited
  • 2005Investigation of Bid Price Competition Measured through Prebid Project Estimates, Actual Bid Prices, and Number of Bidders74 cited
  • 2006Evidence of systematic approaches to innovation in facilities management74 cited

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  • 2015Services innovation impact to customer satisfaction and customer value enhancement in airport72 cited
  • 2004Commercializing the Back Office at Lloyds of London:58 cited
  • 2017A scaling up framework for innovative service ecosystems: lessons from Eataly and KidZania52 cited