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It Service Management: An Introduction: Based on Itil (Japanese Version)
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It Service Management: An Introduction: Based on Itil (Japanese Version) (2002)It Service Management: An Introduction: B…Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes (2006)Business-Driven Decision Supp…Business Driven Prioritization of Service Incidents (2004)An Introductory Overview and Survey of Business-Driven IT Management (2006)On the Risk Exposure and Priority Determination of Changes in IT Service Management (2007)SYMIAN: A Simulation Tool for the Optimization of the IT Incident Management Process (2008)Business-driven IT management (2011)
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  • 2006Business-Driven Decision Support for Change Management: Planning and Scheduling of Changes23 cited

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