SME e-readiness in Malaysia: Implications for Planning and Implementation

Thurasamy Ramayah · Lim Chia Yan · Mohamed Sulaiman

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Technology Adoption and User Behaviour SMEs Development and Digital Marketing ERP Systems Implementation and Impact

Abstract

This study hoped to answer 2 main objectives. The first objective was to assess the level of e-readiness of SMEs in Northern Malaysia. The second objective was to investigate the factors contributing to the e-readiness of SMEs in Northern Malaysia. Questionnaires were distributed using a simple random sampling method to 300 SMEs in Penang, Kedah and Perlis. The findings of this study show that SMEs in Northern Malaysia are ready to go for e-business, e-commerce and Internet in general. The findings also showed that in general top management commitment and infrastructure and technology have significant impact on SMEs ’ e-readiness. However, human capital, resistance to change, and information security do not have significant impact or contribution on e-readiness in SMEs.

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References

2000Technology Readiness Index (Tri)1997Personal Computing Acceptance Factors in Small Firms: A Structural Equation Model1 1984Essentials of Organizational Behavior 1987Unifying the fragmented models of information systems implementation 1988Management Information Systems, Managing Digital Firm,1984User Involvement and MIS Success: A Review of Research 1991A Strategic Analysis of Electronic Marketplaces 2001A model of Internet adoption by SMEs

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