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Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context
16 references·16 citing·45 second hopsampled
Understanding Consumer Adoption of Internet Banking: An Interpretive Study in the Australian Banking Context (2006)Understanding Consumer Adoption of Intern…Qualitative Content Analysis (2008)Qualitative Content AnalysisInternet Self-Efficacy and the Psychology of the Digital Divide (2006)Internet Self-Efficacy and th…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…Determinants of user acceptance of Internet banking: an empirical study (2003)Determinants of user acceptan…Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)Consumer Switching Costs: A T…Sources of Power: How People Make Decisions (2001)Sources of Power: How People …Uses and Gratifications Theory in the 21st Century (2000)Uses and Gratifications Theor…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Factors Influencing the Adoption of Internet Banking (2000)Factors Influencing the Adopt…Self-Efficacy: The Exercise of Control (1999)Self-Efficacy: The Exercise o…Adoption of Internet banking by Australian consumers: an empirical investigation (1999)Adoption of Internet banking …A Multivariate Analysis of Web Usage (1999)A Multivariate Analysis of We…Focus Groups as Qualitative Research (1997)Focus Groups as Qualitative R…Basics of Qualitative Research: Grounded Theory Procedures and Techniques. (1992)Basics of Qualitative Researc…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…From Intentions to Actions: A Theory of Planned Behavior (1985)From Intentions to Actions: A…Determinants of digital banking adoption in the Kingdom of Saudi Arabia: A technology acceptance model approach (2022)Determinants of digital banki…The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay (2019)The effect of credit card ver…Enabling internet banking adoption (2017)Enabling internet banking ado…Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa (2017)Consumers' willingness to ado…Factors influencing adoption of e-payment systems: an empirical study on Iranian customers (2016)Factors influencing adoption …Elderly and Internet Banking: An Application of UTAUT2 (2015)Elderly and Internet Banking:…Building loyalty with online financial services customers: Is there a gender difference? (2013)Building loyalty with online …A systematic review of Internet banking adoption (2013)A systematic review of Intern…Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis (2012)Three decades of research on …The mediating role of the dimensions of the perceived risk in the effect of customers’ awareness on the adoption of Internet banking in Iran (2012)The mediating role of the dim…An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in Greece (2012)An extension of TAM model wit…Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model (2011)Internet Banking Adoption in …Determinants and Outcomes of Internet Banking Adoption (2011)Determinants and Outcomes of …Offline and online banking – where to draw the line when building trust in e‐banking? (2010)Offline and online banking – …Internet Banking and Customers’ Acceptance in Jordan: The Unified Model’s Perspective (2010)Internet Banking and Customer…An investigation of consumer acceptance of M‐banking (2010)An investigation of consumer …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy: Toward a unifying theory of behavioral change. (1977)Self-efficacy: Toward a unifying theory of behavioral change. (1977)The theory of planned behavior (1991)Understanding Information Technology Usage: A Test of Competing Models (1995)Efficacy of the Theory of Planned Behaviour: A meta‐analytic review (2001)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Case Research in Marketing: Opportunities, Problems, and a Process (1985)Culture and Consumption: A Theoretical Account of the Structure and Movement of the Cultural Meaning of Consumer Goods (1986)Focus Groups: A Practical Guide for Applied Research (1989)The methodology of Focus Groups: the importance of interaction between research participants (1994)Focus Groups in Social Research (2001)The qualitative research interview (2006)Personal Influence: The Part Played by People in the Flow of Mass Communications (1956)Telling more than we can know: Verbal reports on mental processes. (1977)Mass Media Research: An Introduction (1991)Is There Social Capital in a Social Network Site?: Facebook Use and College Students' Life Satisfaction, Trust, and Participation (2009)Introducing COBRAs (2011)Social Media Use for News and Individuals' Social Capital, Civic Engagement and Political Participation (2012)The Discovery of Grounded Theory: Strategies for Qualitative Research. (1968)Content Analysis: An Introduction to its Methodology. (1984)Three Approaches to Qualitative Content Analysis (2005)Content analysis and thematic analysis: Implications for conducting a qualitative descriptive study (2013)A hands-on guide to doing content analysis (2017)Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Zero defections: quality comes to services. (1990)An Attitudinal Model of Technology-Based Self-Service: Moderating Effects of Consumer Traits and Situational Factors (2002)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Choosing among Alternative Service Delivery Modes: An Investigation of Customer Trial of Self-Service Technologies (2005)Satisfaction: a behavioral perspective on the consumer (2010)The "What" and "Why" of Goal Pursuits: Human Needs and the Self-Determination of Behavior (2000)Social Cognitive Theory: An Agentic Perspective (2001)Competing paradigms in qualitative research. (1994)Document Analysis as a Qualitative Research Method (2009)Shaping the Next One Hundred Years: New Methods for Quantitative, Long-Term Policy Analysis (2003)Naturalistic Decision Making (2008)Critical realism in case study research (2009)
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References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1999Self-Efficacy: The Exercise of Control46,779 cited
  • 1992Basics of Qualitative Research: Grounded Theory Procedures and Techniques.29,249 cited
  • 1985From Intentions to Actions: A Theory of Planned Behavior19,049 cited
  • 1997Focus Groups as Qualitative Research8,856 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2008Qualitative Content Analysis6,108 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited
  • 2000Uses and Gratifications Theory in the 21st Century2,809 cited
  • 2001Sources of Power: How People Make Decisions2,155 cited
  • 2003Consumer Switching Costs: A Typology, Antecedents, and Consequences1,857 cited
  • 2000Factors Influencing the Adoption of Internet Banking1,712 cited
  • 2003Determinants of user acceptance of Internet banking: an empirical study1,361 cited
  • 2006Internet Self-Efficacy and the Psychology of the Digital Divide1,168 cited
  • 1999Adoption of Internet banking by Australian consumers: an empirical investigation

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1,140 cited
  • 1999A Multivariate Analysis of Web Usage941 cited
  • Cited by

    • 2011Internet Banking Adoption in Kuala Lumpur: An Application of UTAUT Model307 cited
    • 2013A systematic review of Internet banking adoption306 cited
    • 2010An investigation of consumer acceptance of M‐banking305 cited
    • 2012Three decades of research on consumer adoption and utilization of electronic banking channels: A literature analysis248 cited
    • 2011Determinants and Outcomes of Internet Banking Adoption219 cited
    • 2017Enabling internet banking adoption215 cited
    • 2015Elderly and Internet Banking: An Application of UTAUT2212 cited
    • 2019The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay203 cited
    • 2012An extension of TAM model with IDT and security/privacy risk in the adoption of internet banking services in Greece184 cited
    • 2017Consumers' willingness to adopt and use WeChat wallet: An empirical study in South Africa164 cited
    • 2010Internet Banking and Customers’ Acceptance in Jordan: The Unified Model’s Perspective158 cited
    • 2010Offline and online banking – where to draw the line when building trust in e‐banking?149 cited
    • 2012The mediating role of the dimensions of the perceived risk in the effect of customers’ awareness on the adoption of Internet banking in Iran136 cited
    • 2016Factors influencing adoption of e-payment systems: an empirical study on Iranian customers136 cited
    • 2013Building loyalty with online financial services customers: Is there a gender difference?125 cited
    • 2022Determinants of digital banking adoption in the Kingdom of Saudi Arabia: A technology acceptance model approach118 cited